Events and Production Manager

Position Title: Events & Production Manager
Department: Events & Production
Reports To: Director of Events & Production
FLSA Status: Salaried Exempt

Salary: $60,000 - $70,000

Benefits Include:

• 401(k)
• Medical/Dental/Vision
• Health savings account
• 11 Paid Holidays Annually
• Life Insurance
• Paid sick time
• Paid time off

Position Summary

Under supervision of the Director of Events & Production, the Events & Production Manager serves as the key liaison between clients and facility operations, overseeing the successful planning, coordination, and execution of events and productions. This role combines event management expertise with technical production skills to deliver exceptional experiences at Mayo Civic Center’s venues. The position requires leadership in managing personnel, advanced technical operations, and ensuring superior client service while adhering to safety and operational standards.

Essential Duties & Responsibilities

The Events and Production Manager serves as the primary client liaison, guiding event planning, preparation, and execution while ensuring adherence to contracts, policies, and deadlines. Responsibilities include preparing cost estimates, monitoring event operations, addressing client concerns, and coordinating with internal departments to ensure facility readiness and client success. The role also involves advancing and executing production for various events across multiple venues, including technical coordination, A/V production, rigging, and crew supervision in partnership with local unions. Additionally, the manager oversees technical systems, preventive maintenance, safety compliance, and budgeting for equipment repairs and inspections. Acting as Manager on Duty during events and addressing technical issues, the role ensures seamless event execution while adhering to safety and operational standards.

Event Coordination & Client Services

• Serve as the primary point of contact for clients, guiding them through event planning, preparation, and execution.
• Interpret and explain contract provisions, policies, and procedures to clients.
• Prepare cost estimates, oversee billing, and ensure adherence to deadlines.
• Monitor event operations, maintain close communication with clients, and promptly address concerns.
• Organize and prioritize workload to meet stringent event schedules.
• Ensure all event details, including floor plans, room setups, and insurance requirements, are finalized.
• Provides clear, concise, and timely communication of directives to other departments to assure facility readiness and client success.
• Act as Manager on Duty during events as required.
• Other duties as assigned based on operational needs

Production Management

• Directly responsible for advancing, facilitation, and executing of production for multiple venues and genres, including arena, theatre, flat floor, sporting events, and corporate and community meetings and conventions. 
• Works directly with live entertainment and corporate productions and tours to advance all technical, A/V production, rigging, facility logistics and hospitality requirements for shows in all MCC venues.
• Supervises booking and supervision of crew for events through local IATSE Union including stage setups, rigging, audio/visual, and lighting.
• Manage technical systems, such as Q-Sys, Dante Audio Networks, and ETC Paradigm controls as needed.
• Understand and operate (and be able to train staff concerning the use of) the Facilities systems including, but not limited to, mixing consoles, public address systems, intercom, video equipment, theatrical lighting, and spotlights.
• Oversees work schedules and payroll for Production labor.
• Manage preventive maintenance and repairs on all a/v equipment, maintaining service records, and inventories of equipment. Develop and submit lists of necessary repairs and improvements. 
• Coordinates the budgeting, purchasing, and scheduling of stage equipment repair, annual equipment inspections, safety checks, and maintenance.
• Gather accurate event production information as it relates to a/v needs through direct contact with sound and lighting directors and other vendors. Assist in preparing client billing. 
• Investigates, analyzes, and resolves technical problems and client concerns.
• Adheres to ASM Global reporting policies.
• Responsible for adherence to all safety and OSHA workplace regulations relating to event production performances. 
• Other duties as assigned based on operational needs

Supervision & Collaboration

• Lead