Parts Counter Representative

Join Komatsu and Be Part of Something Big!

Job Overview

We are looking for an onsite Parts Counter Representative!

 

In this role you'll help customers with their parts, and work with the warehouse. This role offers long-term growth opportunities, and is great for someone with prior experience in the mining, construction, or automotive industry who has worked previously in parts. 

• Develop and sustain good working relationship with all customers.  
• Support both internal and external customers daily with parts pricing, availability and order entry. 
• Continually maintain and expedite customer orders and quotations.
• Ensure the safe and efficient operation of all warehouse functions to ensure everyone goes home safe and healthy everyday. 
• Display a good professional attitude to support high moral within the organization.
• Support all departments.
   

Key Job Responsibilities

DAILY: 
•    Process customer sales orders, expedite and follow up.
•    Provide customer quotes, pricing and lead times etc.
•    Safety conscientious in all daily activities.
•    Ability to act with a sense of urgency.
•    Ability to track orders / shipments in CDK, Excel, and SAP
•    Ability to multi-task.
•    Excellent verbal and electronic communication skills.
•    Release and ship orders as necessary.
•    Read/interpret parts manuals and drawings

 

WEEKLY:
•    Process customer credits as necessary.
•    Unload and load freight trucks.  Inspect freight for damage.
•    Operate manual power hoists, dollies, lifts and forklifts.
•    Open order reports and expediting.
•    Attend and participate in weekly department safety meetings.
•    Review and approve freight bills.
•    Review inventory to set min/max for proper order functions.
MONTHLY:
•    In transit sloc reports.
•    Transport order open reports.
•    Attend monthly safety meetings.
•    After hours on call for parts department.
•    Assist with purchasing functions.
OCCASIONAL, INFREQUENT:
•    Mine site visits (customer service/Meetings).
•    Fill in for Buyer when necessary.
 

Qualifications/Requirements

• 2 years experience
• Ability to read/interpret hard copy and electric parts manuals including Link One and VIP.
• Knowledge and use of Microsoft Applications including Excel
• Strong CDK & SAP knowledge (SME).
• Overall understanding / knowledge of entire Material Management functions.
• Inventory knowledge.
• Inventory control.
• Safety policies and expectations.
• Overall knowledge of shovel operation and functions.
• Strong working knowledge of company process and procedures.
• Know the right contacts within the organization to accomplish tasks at hand.
   

Additional Information

 

Company Benefits 

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

• Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
• 401k and/or employee savings programs
• Employee time off (vacation and designated holidays)
• Employee and family assistance programs
• Disability benefits
• Life insurance
• Employee learning and development programs

 

Diversity & Inclusion Commitment 

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.  We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.  

 

Company Information 

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology