Sr. Manager

About Sports Basement

Since 1998, Sports Basement has been more than a sporting goods store - we're a community hub offering the best brands at Basement prices, with giving back baked into our DNA. What started as a weekend-only shop in a San Francisco warehouse has grown into multiple fully stocked Bay Area locations, several newly opened Southern California stores, in-house snow and bike shops, a thriving rentals program, and a robust ecommerce website at sportsbasement.com. We've come a long way, and we couldn't be prouder of the company we've become.

Our Mission

We're here to help our communities shine a little brighter, live a little greener, and make the outdoors more fun and accessible for everyone. Because your gear is more than just stuff, and we're more than just a store.

Our Core Values

A lot of companies say they care about customers, community, and the environment. We do too - but what sets us apart is how we actually live those values every day. A few principles that guide us:

• Couches before profit
• Economical vs. Extravagant
• Volunteer vs. Donate
• Proximity vs Productivity
• O.K. is not O.K.
• Doers vs. Degrees
• Creativity before efficiency
• Autonomy before rules
• YES! vs. NO
• Safety before speed

Benefits

• Sports Basement offers competitive wages with real opportunities for advancement. Starting pay varies by location and experience - but the perks go well beyond the paycheck:
• Full health, dental, and vision coverage (full-time staff)
• Profit-sharing bonus pool
• 40% off our already low prices — for life (after 2,000 hours worked)
• A fully stocked kitchen with free breakfast, lunch, and/or dinner
• A free flight for every year-equivalent of hours worked
• Free skiing, camping, and biking trips through our Out of the Basement program
• Free use of rental gear
• 40% reimbursement on out-of-pocket costs for individual sports activities
• 401(k) plan
• Company ESOP retirement program
• Flexible scheduling for students

About the role

Reports to: Assistant General Manager or General Manager

Supervises: Assigned Department Leads, Assistant Managers, and Staff

Salary: $70,500-$90,000, exempt position. Specific starting wages are dependent on location and experience.

As a part of the management team, a Senior Manager works directly with the General Manager and the Management Team to ensure the day-to-day management and operation expectations of the store are being met, including but not limited to reviews, hiring, schedule, payroll and terminations. A Sr. Manager has the ability to make informed decisions, problem solve and effectively manage the store as a Manager on Duty. A Sr. Manager is a positive leader who contributes to the overall morale of the store, and they continuously work to uplift their staff, store and surrounding community. They understand what makes Sports Basement awesome and unique. A Senior Manager has multiple departments or one large department, and staff to oversee and has multiple additional areas of responsibility.

What you'll do

Customer Service

• Ability to deliver outstanding WOW customer service, ensure staff across all levels are providing WOW service (while balancing store projects and floor responsibilities) and documenting WOW service through the MOD form.
• Ensures all staff are trained and implementing SB tools to create WOW experiences.
• Proficient knowledge in all departments and able to provide excellent on-the-spot customer service.
• Responds to high-level situations or difficult customers throughout all departments with the goal of turning customer situations into positive experiences and seeks to improve store processes or staff behavior. 
• Effectively implements SB's Security Policy.

Product Management

• Identify merch priorities based on business cul