Jobs and Careers

Associate Director, Investigations

Ultragenyx

United Statesfull_timeVerifiedPosted 20 Jul 2026

💰 $236,600/yr($191,500/yr – $236,600/yr)

About the role

Why Join Us?

Be a hero for our rare disease patients

At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them.

Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work.

If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team.

Position Summary:

ultrainnovative – Tackle rare and dynamic challenges

The Associate DIR, Production and Manufacturing Excellence, is primarily responsible for the end-to-end management of deviations, investigations, and CAPAs in support of Technical Operations and leading a team with the same scope of responsibilities. Additionally, this role will have responsibility for leading Manufacturing Excellence which encompasses operational performance measures, production systems governance, quality-system execution, continuous improvement, operational readiness, and manufacturing capability development. This role ensures robust, compliant, and inspection-ready execution of deviations, investigations, and CAPAs while advancing operational excellence through standardized production systems, performance metrics, and cross-functional projects and programs. The position serves as a member of the Manufacturing Leadership Team, driving alignment, performance, and continuous improvement across Manufacturing, site-based Technical Operations, and Quality.

Work Model:

Core Lab & Ops: This role typically requires that the majority of the work be conducted on-site.

Responsibilities:

Ensure consistent, timely, and inspection-ready execution of quality records across Manufacturing, MSAT, Facilities, Engineering, and Supply Chain.
Establish and oversee the strategy, governance, and performance of TechOps quality systems (e.g., deviations, CAPAs, change controls), driving accountability for delivery on key quality metrics and continuous improvement of investigation effectiveness, timeliness, and compliance.
Build and enhance partnership with key stakeholder groups such as Quality and MSAT supporting multiple sites including external manufacturing to share best practices and drive continuous improvement
Lead preparation for regulatory inspections and represent Technical Operations during health authority interactions for quality systems records.
Provide strategic oversight and technical leadership for complex manufacturing investigations and root cause analysis
Define and govern production systems frameworks, standardizing workflows and escalation pathways across Manufacturing, MSAT, QA, and QC
Drive system-level improvements to enhance process robustness and reduce recurrence of deviations
Lead implementation operational excellence initiatives using Lean Manufacturing, Six Sigma, and structured problem-solving methodologies