Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties—from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

 

Administrative Medical Assistant – Care Coordination (Remote)

United States (Remote – preference for Pacific Time availability)

Akido builds AI-powered doctors. Akido is the first AI-native care provider, combining cutting-edge technology with a nationwide medical network to address America’s physician shortage and make exceptional healthcare universal. Its AI empowers doctors to deliver faster, more accurate, and more compassionate care.

Serving 500K+ patients across California, Rhode Island, and New York, Akido offers primary and specialty care in 26 specialties, from serving unhoused communities in Los Angeles to ride-share drivers in New York.

Founded in 2015 (YC W15), Akido is expanding its risk-bearing care models and scaling ScopeAI, its breakthrough clinical AI platform. Read more about Akido’s $60M Series B. More info at Akidolabs.com.

The Opportunity

We’re hiring an Administrative Medical Assistant – Care Coordination to support Akido’s providers, Street Medicine operation teams, and field staff through referrals management, medication coordination, scheduling, and patient record administration.

This is a fully remote, operations-focused MA role ideal for someone who thrives in fast-paced healthcare environments and enjoys organizing care behind the scenes to ensure patients receive timely services, medications, and follow-up.

You will serve as a central connector between patients, providers, pharmacies, specialists, health plans, and Akido’s Street Medicine teams.

What you’ll do

Referrals & Care Coordination

• Create, submit, and manage specialty referrals and Enhanced Care Management (ECM) referrals in accordance with health plan and internal workflows.

• Track referral status, authorizations, and outcomes; proactively follow up to resolve delays or missing documentation.

• Coordinate closely with providers, case managers, and field teams to ensure continuity of care.

Medication & Pharmacy Support

• Process medication refill requests and route to providers for review and approval.

• Communicate directly with pharmacies to resolve coverage issues, prior authorizations, medication availability, and patient access barriers.

• Track medication fulfillment and escalate urgent issues when needed.

Scheduling & Patient Logistics

• Schedule and coordinate patient appointments across primary care, specialty care, diagnostics, and community partners.

• Communicate appointment details to patients and field teams (time, location, preparation instructions, transportation needs).

• Manage reschedules, cancellations, and urgent scheduling requests.

Chart Creation & Documentation

• Create and maintain patient charts in the EHR and case management platforms.

• Ensure demographic, insurance, referral, and clinical documentation is accurate and complete.

• Prepare charts prior to visits and support providers with post-visit documentation workflows.

Team Operations

• Serve as an administrative point of contact for field teams and clinical staff.

• Participate in daily huddles and care coordination meetings.

• Identify process gaps and contribute to improving workflows for referrals, scheduling, and medication management.

Other

• Duties may evolve with program needs; other job-related ta