Medical Office Associate

Title: Medical Office Associate
Division Name: Academic Affairs
Department: Communication Sciences and Disorders

Job Summary

Duties include scheduling, patient communication, filing, and billing support including collecting any co-payment or appointment fees at patient check-in/out. This position will work on a team in a fast-paced environment, working directly with people.

Additional Information

University Benefit Highlights:

- Insurance benefits, including health, dental, vision, and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information, including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program, can be reviewed here: https://hr.illinoisstate.edu/benefits/

Salary Rate / Pay Rate

$17.13 - $17.78 per hour

Required Qualifications

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below:
a. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
b. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
c. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

Preferred Qualifications

1. Two years of professional office experience in a medical setting.
2. Knowledge of office practices and procedures.
3. Knowledge of the Illinois State University campus and surrounding communities.
4. Self-starter, flexible, and able to prioritize and handle multiple, sometimes simultaneous requests for assistance.
5. Ability to adapt quickly from one task to another while maintaining attention to the details.
6. Ability to communicate effectively both verbally and in writing with a variety of constituents and to work effectively with frequent interruptions.
7. Experience scheduling appointments in EMR.

Work Hours

Monday through Friday, 8am to 4:30pm

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:

1. Remain at a workstation for extended periods.
2. Move about in various locations across campus as needed to complete day-to-day work.
3. Effectively communicate on a daily basis.

Proposed Starting Date

February 2026

Required Applicant Documents

Resume
Cover Letter
Reference List

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Optional Applicant Documents

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Special Instructions for Applicants

Please fully complete the entire application including, but not limited to, the education and work history portions. Be specific on your work history, including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however, it will be converted to a full-time equivalency to determine combined length of experience. Please do not put "see resume" in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If using education to qualify, college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive maximum eligible points on the exam. Transcr