Student Account Representative

Job Profile:

Student Finance Assistant 3 Non-Exempt

Job Family:

Student Finance

Time Type:

Full time

Max Pay – Depends on experience:

$20.41 USD Hourly

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

High School Diploma and three years (3) experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Pay Rate: $20.41 per hour

ASU Student Business Services seeks a Student Account Representative. This position performs a variety of customer service activities within the Student Business Services unit in order to provide courteous, prompt and accurate assistance to students regarding their ASU account status.

Applicant must be eligible to work in the United States; Student Business Services will not be a sponsor for this position.

Essential Duties:

• Extensive customer service in person, via e-mail, and on the phone for a variety of student account related functions for ASU Student Business Services.

• Research account activity to identify issues and resolve those issues in assigned area or report issues to the appropriate department.

• Process transactions including waivers, charges, and credits to student accounts.

• Prepare reconciliations and departmental reports utilizing a variety of software including PeopleSoft and Microsoft Office.

• Review, processing and resolution of accounts including but not limited to: Tuition, Billing, and Collection of account related matters

• Develop and create correspondence in response to student account inquiries.

• Answer a high volume of phone calls, respond to email inquiries and assist with in-person customers.

• Update departmental procedures relating to assigned accounting functions.

• Clearly communicate in person, over the phone and through email to perform essential functions.

Desired Qualifications:

• Experience in working in a high volume customer service environment.

• Experience in accounts receivable environment.

• Experience in reconciling accounts.

• Experience in using Microsoft Office applications (Excel, Word, Outlook).

• Experience in preparing reports.

• Evidence of effective communication skills.

• Experience in using attention to detail skills.

• Ability to quickly change priorities which may include and/or are subject to resolution of conflicts.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding, and manipulating a computer mouse.

• Required to stand for varying lengths of time and walk moderate distances to perform work.

• Occasional bending, reaching, lifting, pushing and pulling up to 25 pounds.

Department Statement:

ASU Student Business Services provides accounting functions in the areas of: Student Accounts, Cashiering Services, Collections, Tuition Assessment and Treasury Management.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

Please use the link below to log in using single sign-on.

https://www.myworkday.com/asu/d/inst/1$9925/9925$23798.htmld

To be considered, your application must include all of the following attachments:

• Cover letter

• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be cons