Analyst - Global Fund Services Operations Service Delivery

JPMorgan is one of the world’s top five most admired and prominent companies.  People are our strength and the diverse talents they bring to our global teams are directly linked to our success.  We embrace a culture of continuous learning, and we are passionate about using technology and process improvements that enable our world class team to achieve great results for clients. Come join us and be a part of one of the best financial services companies in the world. 

As an Operations Service Delivery Analyst within the Global Fund Services team, you will be a key member of a fund service team responsible for high quality service delivery across all institutional and/or mutual fund product offerings provided by Global Fund Services.  You will partner with technology, operations and product teams to ensure the successful delivery of services provided to our clients.  You will also collaborate with internal and external stakeholders to ensure issues are resolved in a timely manner and client status updates are communicated to senior management.   

To be successful, you must have a strong sense of ownership and understanding of Investment Company Act of 1940 deliverables, and a working knowledge of accounting deliverables for Fund Accounting, Tax, Compliance and Financial Reporting services.

Job Responsibilities

• Manage daily queries and resolutions across the fund services provided
• Be responsible for issue management, escalation and remediation
• Coordinate client requested changes to operating model and reporting
• Coordinate client fund launches and migrations for all JPMorgan fund services
• Ensure successful delivery of client reporting
• Participate in periodic client meetings
• Drive internal projects to achieve consistency, efficiency and automation

Required Qualifications, Capabilities and Skills

• Two plus years of experience in fund operations
• Strong technical skills including mutual fund accounting and generally accepted accounting principles (GAAP)
• Excellent influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and externally to drive results
• Analytical, problem solving, critical thinking and decision-making skills
• Ability to work independently and multi-task in a fast paced environment
• Excellent verbal and written communication skills; executive presentation skills
• Expert use of Microsoft Project, Word, Excel, PowerPoint, and Visio 

Preferred Qualifications, Capabilities and Skills

• BS/BA degree
• Ability to be effective in a global operating environment and a matrix management organization
• Experience working across multiple business areas and/or functions to deliver results
• Experience preferably in client-facing roles

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or vetera