CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. 

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.

Job Description

🚀 Join Us as a Customer Solutions Category Manager to lead strategic project delivery.

Are you passionate about driving transformation, unlocking value, and building strategic partnerships that fuel growth? We’re looking for a dynamic leader to spearhead the execution of high-impact projects that deliver measurable savings, operational efficiency, and scalable growth for our customers.

In this role, you will:

Lead strategic initiatives from concept to execution, identifying and delivering on key opportunities for value creation.
Build and nurture strategic partnerships with customers and internal stakeholders, becoming a trusted advisor and catalyst for innovation.
Leverage your product category expertise to uncover untapped potential, define value levers, and co-create solutions that drive long-term success.
Develop and manage multiple value streams, ensuring alignment with business goals and customer needs.
This is more than a job—it’s a chance to shape the future of our business and our customers’ success. If you're a strategic thinker, a collaborative leader, and a results-driven innovator, we want to hear from you.

Let’s create value together.

Key Responsibilities May Include:

• Engage with customers to understand their challenges, listening carefully to identify opportunities for value creation and tailored solutions.
• Lead customer collaboration projects aimed at reducing waste in packaging, transport, asset loss and other supply chain inefficiencies.
• Collaborate with internal teams, including sustainability, commercial, and operations, to design and implement customer solutions that align with CHEP’s strategic goals.
• Work closely with customers throughout the project lifecycle, ensuring smooth implementation and delivering measurable value to both the customer and CHEP.
• Support the development and execution of digital transformation and sustainability initiatives that drive customer engagement and operational improvement.
• Develop and present data-driven insights, proposals, and value propositions to customers, showcasing the mutual benefits of proposed solutions.
• Build strong relationships with internal and external stakeholders to ensure alignment and effective collaboration in delivering customer solutions.
• Drive customer satisfaction by delivering exceptional service and ensuring that solutions address key customer needs, while supporting CHEP’s sustainability goals.

Drive the execution of strategic project delivery for identified savings, efficiency, and growth opportunities for the customer. Provide guidance and build strategic partnerships while developing multiple value streams. Utilize product category expertise to partner with customers and internal stakeholders/SMEs to define levers for realizing value creation and unlocking opportunities.

Location: Field Based - Needs to be located near a major airport

Travel: 40%

Office Locations in Orlando, FL & Alpharetta, GA. If hired in one of these locations, a hybrid work model may apply.

Major/Key Accountabilities:

• Work alongside & collaborate with Account Manag