Field Service Engineer *

Company Description

Today, we are not utilizing resources in a sustainable way. In fact, the world is only 9% circular, meaning much of the Earth’s precious resources are only used once, leaving huge untapped potential for more sustainable resource management. TOMRA provides cutting-edge solutions for optimal resource productivity within the recycling, mining and food industries and is therefore uniquely positioned to shape the Circular Economy, creating demand for this way of thinking in the world. At TOMRA we want to be a thought leader, encouraging a more sustainable way of thinking and inspiring active change around the world.

We are recruiting for a Field Service Engineer to cover the Americas region due to company growth.

At TOMRA, we want people to innovate, exhibit passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We thrive off passion that always focuses and commits to meeting success. We demand a responsible and safe mindset that takes care of our customers, products and fellow employees.

Job Description

Primary Job Functions:

• Perform field service work on-site within USA, and occasionally in Canada, Mexico, and South America (commissioning, testing, integration, optimization, maintenance, and repair)
• Primary responsibility will be maintenance of chute recovery systems.
• Alternate responsibility will be to provide support to conveyor recovery systems. 
• Provide consultation to customer’s plant systems (ex: subsystems that input material to our chute systems, subsystems which receive material from our chute systems, etc.)
• Provide support (incl. remote support) to clients regarding technical issues and sorter performance, etc.
• Provide detailed field reports after every customer visit or technical intervention
• Timely reporting of activities, costs and other reporting
• Provide training regarding customer maintenance to service personnel on site as well as TOMRA Service Engineers
• Prepare and review onsite service visits and assist service sales offers
• Provide on-call technical phone support and field response to equipment and customer issues
• Provide support to Sales and Project Management
• Ensure the TOMRA Sorting Systems in the field is up to par in order to satisfy customers/clients
• General field service work/optimization
• Ensure effective field service work in terms of costs and timing
• Act positively and remain customer oriented
• Work with technical team to ensure sufficient documentation is maintained
• Manage and control tools, test equipment, technical documentation and other assigned equipment
• Mentor junior level Field Support Engineers both technically and administratively
• Perform on-call, standby duty and travel as needed
• Feedback to other departments (service / clients)
• Give ideas about improvement possibilities (quality/efficiency/profitability)

Qualifications

Required Skills/abilities:

• Strong communication skills with demonstrated ability to present complex technical information and issues in a user-friendly manner
• Excellent technical problem-solving, troubleshooting, and follow-up skills
• Ability to relate to customers, their views and issues
• Motivated individual who has a passion for Engineering
• Social, outgoing, and able to handle stress well

Physical Requirements

• Job requires frequent bending, kneeling and standing
• Must be able to lift up to 80 lbs.
• Working in confined spaces
• Ability to drive for long distances

Experience:

• 2+ years of “hands-on” experience in a B2B, Industrial Equipment support role
• Flexible and willingness for international travel
• In-depth knowledge of electrical systems and fault finding
• Advanced IT and network skills
• Good communication skills, Cross-cultural competence
• Leadership and motivation skills
• Self-motivated and capacity to complete all tasks completely
• Team-player with ability to work independently

Education:

• University or College studies in Electrical or Electro-Mechanical Engineering preferred; minimum Technician qualifications required

Travel:

• Travel on average 70-80% local, domestic and international.
• Must have or be able to obtain a valid passport.

Driving:

• Ability to drive without restrictions, clean DMV record

Additional Information

Why work for us?

You will have long-term career opportunities, with a globally renowne