Senior Service/UX Designer

Looking to make a real impact?  

Join our Data Analytics Platform team as a Senior Service/UX Designer to contribute to a global platform that fuels many data-driven and AI applications developed at ING. You will be part of the Design Chapter within the Wholesale Banking Advanced Analytics (WBAA) Tribe, and you will collaborate closely with PM, UXers, and tech teams to explore, understand, and simplify the complexities of the platform. From discovery, journey mapping and service blueprints, to final UX designs and testing, you will be deeply involved in every stage of the design process. As part of the WBAA Design Chapter, you will also have opportunities to contribute to a variety of other projects. We are looking for someone with a versatile set of skills and comfortable working projects end-to-end. 

Key Responsibilities 

• Discovery & Research: Lead user research initiatives—such as interviews, surveys, and usability tests—to uncover pain points and identify feature opportunities. 

• Service Design: Collaborate with users and stakeholders to process, map, and understand the technical complexities behind new features and platform changes. You will run discovery workshops and align insights with business objectives to deliver service blueprints, customer journeys and personas. 

• UX Design & Prototyping: Define and design the platform interface with high-fidelity prototypes in Figma using an established design system. Rapidly iterate on concepts to test and validate ideas. 

• Cross-Functional Collaboration: Work closely with other UXers, developers, product managers, Data Scientists, and business analysts to co-create solutions that are feasible, scalable, and aligned with product strategy. 

• Data-Driven Design: Apply user feedback, and behavioral data to inform design decisions and continuously improve the user experience. 

• Documentation & Communication: Clearly document research findings, customer journeys, and service blueprints to ensure alignment and consistency across teams. 

• Continuous Learning & Innovation: Stay current with industry trends, tools, and methodologies to elevate design quality and push the boundaries of user experience. 

About You 

You are a versatile designer who thrives in end-to-end projects—from gathering research to applying insights to design new platform features. You're a master of navigating the complex with effective journeys while also knowing Figma like the back of your hand! 

You’re comfortable working independently or collaborating within cross-functional teams. Most importantly, you're driven by a deep commitment to user-centered design and a desire to create products and services that solve real-world problems. 

We Expect 

• 6+ years experience in Service/UX Design, with the ability