Cloud Support Engineer, GSC (Afternoon Shift)

Company Description

OUR STORY
Let’s be honest: there are lots of people out there doing what we do. We’re just not
convinced they’re doing it right. Businesses are hungry for innovation and opportunity,
but not at the cost of their independence. At Ollion, we’ve connected companies and
capabilities around the world to help ambitious organizations make the most of their
transformation and leave the status quo in the dust.
WORKING AT OLLION
Innovation is risky. It demands bold steps and big questions, but that’s the price of
making change. We’ve got our head in the cloud and two feet on the ground, channeling
tech’s endless potential towards a single goal: making a world of difference. And we’re
building a global team to do just that— a team capable of making game-changing
breakthroughs without ever losing sight of the people it will impact. This is more than
consulting. This is the change you can be.
THE OLLION DIFFERENCE
At Ollion, we’re all in on your independence. Our teams are seasoned. Our solutions are
straightforward—sometimes even groundbreaking. And our engagements? Exactly as
long as you want them to be. We deliver fresh thinking and hard-earned insight in a way
that works for you and your customers, arming your organization with everything you
need to make your transformation truly mean something.
WORKING WITH OLLION (our clients’ experiences)
Progress matters more than process. Our global team of cloud-native pros is all about
creating new and better ways to work—not just by solving your tech challenges, but by
using technology to solve your business challenges. We keep the formulas,
frameworks, and ten-point plans to a minimum, tackling your most pressing problems
with a proprietary mix of good-old-fashioned ingenuity and refreshing humanity.

Job Description

We are looking for a motivated and integrity-focused individual to join our team as a Cloud Support Engineer. This position is ideal for someone with a passion for technology and a desire to learn and grow. Your role will be to support our clients, assist other support teams, and provide top-notch remote technical support. Key responsibilities include monitoring systems and client communications, identifying ways to improve customer experiences, and maintaining strong relationships with clients and team members, especially during service disruptions. This entry-level role offers a great opportunity to develop your career in a dynamic tech environment, making a real difference in customer satisfaction and our operations.

• Provide remote support and resolution for complex technical issues.

• Install, configure, administer, and monitor systems.

• Implement proactive monitoring for better availability and performance.

• Identify and act quickly on opportunities to enhance customer experience.

• Strong customer-centric mindset and ability to build and maintain strong, collaborative, and effective relationships internally and externally.

• Assuring effective communication to stakeholders in the event of a service disruption, degradation, or outage to make sure that they receive the latest updates while operations teams work to restore full service.

• Continuously improve your skills, product expertise, and knowledge on related technical topics.

• Stay current with system information, changes, and updates.

• Ensure that our applications and infrastructure are designed and implemented to the highest security standards thus maintaining and enhancing customer trust.

Qualifications

• Bachelor’s in Computer Science or related discipline a plus.

• Excellent communication skills and an ability to follow documented processes is required.

• 1 Cloud Foundational certification expected (Cloud Practitioner, AZ-900, or CompTia Cloud Essentials).

• 1 or more Cloud Associate certifications (AWS, Azure, or GCP) required.

• Basic understanding of compliance standards and rules for PCI, SOC2, and HIPAA is required.

• Working knowledge of Linux OS including Red Hat, Centos, and Ubuntu is required.

• 2-3 years combined Windows and Linux system administration experience; no less than 1 year in either field is required.

• Experience troubleshooting applications and infrastructure in an enterprise environment is expected.

• 1-3 years of hands-on experience with AWS based deployments; experience with other cloud platforms a plus.

• Working knowledge of database administration activities including backup strategies and alerting a plus.

• Preferred experience with performance tuning for Linux