Upstream Rehabilitation is looking for a Senior Business Analyst to join our team

Title: Senior Business Analyst

Location: Remote

Build Your Career with Us!

Upstream Rehabilitation is the country’s largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to inspire and empower the lives we touch, to serve our communities, and to lead with purpose-driven passion. We are committed to providing exceptional care and remarkable experiences. We strive to provide an inclusive work environment where our differences are celebrated for their value to our communities, patients, and teammates. With a network of over 1,200 clinics coast-to-coast across 26 brand partners, and over 8,000 employees, we lead the industry in quality outcomes, leveraging data, technology, and innovation to reduce paperwork and a focus on patient care.

About the Role

Join Upstream Rehabilitation and help shape solutions that truly matter. We’re seeking a Senior Business Analyst who is passionate about solving complex problems, optimizing processes, and driving meaningful business outcomes that support a high-quality patient and employee experience.

In this role, you will play a key role in driving enterprise-wide improvement across our clinical and operational ecosystem. You will dive deep into complex healthcare workflows, translating them into clear business, functional and technical requirements that guide the design and development of impactful technology solutions.

You’ll partner closely with clinical operations, product management, engineering and quality assurance teams to ensure solutions are aligned, effective, and built to meet organizational needs. Your work will directly support Upstream’s mission, vision, and values by helping to shape innovative, patient-centered operation and technology advancements across the organization.

What You’ll Do

• Lead end‑to‑end requirements analysis for healthcare transformation initiatives, including elicitation, documentation, validation, and change control.
• Conduct current‑state assessments and design future‑state workflows that enhance operational efficiency and support system improvements.
• Develop clear, complete, and testable requirements, including business, functional, non‑functional, data, integration, and user experience (UX) specifications.
• Partner with Quality Assurance teams to support test plan development, test script creation, and requirements traceability throughout the project lifecycle.
• Participate in User Acceptance Testing (UAT) and assist with go‑live preparation, deployment readiness, and post‑implementation stabilization.
• Create high‑quality documentation, such as process flows, user stories, visual prototypes, and knowledge‑transfer materials.
• Engage and collaborate with stakeholders across clinical, operational, and technical teams to ensure alignment and successful execution of project goals.
• Other projects and duties as assigned.

Who You Are

• Bachelor’s degree in Information Technology, Computer Information Systems, Business Analytics or a related field.
• 7+ years of experience in a Business Analyst or System Analyst role, preferably supporting complex, cross-functional initiatives.
• Demonstrated exoertise in requirements management and process optimization with a track record of delivering actionable, high-quality documentation.
• Strong experience working within Agile/Scrum environments, including participation in ceremonies, backlog refinement, and user story creation.
• Proven ability to influence and collaborate with clinical, operational and technical stakeholders at all levels.
• Experience using workflow/project management and UX/design tools (e.g., ClickUp, Figma, Vision, or similar).

 Nice to Haves

• Experience with healthcare operations, clinical workflows, or healthcare technology solutions.
• Familiarity with integration projects, data requirements, or enterprise software implementations.

Benefits Offerings

• Bonus eligible (only included if eligible)
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success

A Better Place to Build Your Career

Upstream Rehabilitation offers entry-level candidates and career professionals the opportunity to serve in corporate and non-clinician roles, both remotely and in our physical therapy clinics and corporate offices ac