Field Service Manager (Onsite)

Date Posted:

2024-07-10

Country:

United States of America

Location:

HTX33: Euless, TX (RAD) 1441 Airport Freeway, Suite 200 , Euless, TX, 76040 USA

Position Role Type:

Onsite

Collins Aerospace, Connected Aviation Solutions, Connectivity & Enablement Solutions, FTW (Euless, TX) is seeking a Field Service Manager for its Radio Technology Solutions group. Collins Aerospace Field Service Manager will be responsible for managing a staff comprised of Field Service Technicians, Administrative Support, and Maintenance Contractors. The MIA Maintenance center is responsible for installing and maintaining ARINC owned and customer owned communications equipment in both ground communications and air‐ground radio.

What You Will Do

• Manage resources to operational goals.
• Work with customers both internal and external, to resolve problems.
• Focus on building relationships with existing customers and increase current level of business, seeking new opportunities in the related work center’s region.
• Manage staff to ensure critical network SLAs are met.
• Support deployments of corporate initiatives.
• Assist in budget preparation and managing unit within budget.
• Manage staff in maintaining customer work/billing records, inventory, etc.

Qualifications You Must Have

• Typically requires a University Degree and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience
• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position
• 5 years of experience in radio and/or data communications

Qualifications We Prefer

• Prior customer service experience
• Experience in supervision or project leadership
• Strong interpersonal/communication skills (written and verbal).
• Self‐starter with good motivational skills.
• Excellent time management skills including prioritizing, planning, organization and multi‐tasking.
• FCC/GROL certification is a plus.

What We Offer

Some of our competitive benefits package includes: 

· Medical, dental, and vision insurance

· Three weeks of vacation for newly hired employees

· Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

· Tuition reimbursement program

· Student Loan Repayment Program

· Life insurance and disability coverage

· Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

· Birth, adoption, parental leave benefits

· Ovia Health, fertility, and family planning

· Adoption Assistance         

· Autism Benefit

· Employee Assistance Plan, including up to 10 free counseling sessions

· Healthy You Incentives, wellness rewards program

· Doctor on Demand, virtual doctor visits

· Bright Horizons, child and elder care services

· Teladoc Medical Experts, second opinion program

·  And more! 

Relocation Eligibility

• Eligible for relocation

Learn More & Apply Now!

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

Our Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient,