Quality Director

As we scale our operations, we’re seeking a Director of Quality to lead our quality strategy and ensure world-class standards across the organization. As the Director of Quality, you will be responsible for overseeing all aspects of quality management across our manufacturing operations. This includes leading a cross-functional quality team, ensuring compliance with industry regulations, driving continuous improvement, and aligning quality initiatives with overall business objectives. This is a high-impact leadership role where you’ll shape culture, influence operational excellence, and reinforce our reputation for quality.

Primary Duties:

• Expected to follow all safety rules and policies and work in a manner that protects themselves and other stakeholders from hazards and injuries.

• Establish departmental goals, action plans and reviews for quality, productivity and yield improvement, continuous improvement initiatives and preventative quality measures.

• Work closely with Production and Production Control managers, and Sales and Marketing groups to direct and accomplish quality initiatives.

• Interface with customers, internal or external, for the establishment and maintenance of in-process and final product acceptance criteria. Develop, review and maintain appropriate process controls in support of product acceptance criteria.

• Facilitate investigation and resolution of product nonconformance, including root cause analysis and corrective action implementation.

• Monitor internal and external quality trends, and facilitate continuous improvement initiatives and team problem solving efforts in support of quality system.

• Act as ISO: 9001 Management Representative.

• Administer customer complaint system and manage RMA disposition. Follow up on the effectiveness of the corrective actions.

• Resolve chronic customer issues as demonstrated by external quality performance through dedicated efforts.

• Work with customers to provide technical support and address product specification/application issues.

• Provide on site customer support to resolve critical quality problems needing urgent attention.

• Provide guidance and direction to Quality Engineers in developing and optimizing manufacturing processes and establishing equipment capabilities and their utilization.

• Develop and maintain departmental budget.

• Maintain high level of safety performance within the department.

• Provide training and development opportunities for subordinates.

• Manage compliance with PMX Quality System.

• Any other duties as assigned.

Education/Experience Requirements:

• Bachelor’s degree preferred; and 7 years’ related experience and/or training; or equivalent combination of education and experience.
• ISO 9001 Internal Auditor Certification.

Skills Requirements:

• Development of a QMS structure.
• Leadership and Supervisory skills.
• Development and understanding of financial reports.
• Ability to monitor, plan and organize budgets.
• Quality processes and problem solving skills.
• Knowledge of Quality Management System Measurement system analysis and basic/intermediate statistics.
• Maintain current knowledge of professional trends.
• Microsoft Office - Word, Excel, SharePoint.
• General understanding of PCs and related software experience.
• Sound communication, organizational, and analytical skills with the ability to plan work.
• Must be able to communicate in English for all business / job related transactions.

Work Environment:

Office environment; frequent time spent in the production facilities. Occasional travel.

Salary:

$120,000 - $181,440.

Benefits include:

• 401(k) plan
• Retirement plan
• Vacation
• Paid holidays
• Insurance:
  • Health
  • Vision
  • Dental
  • Disability Insurance
    • Short Term
    • Long Term
  • Life Insurance
    • Employee
    • Dependent

Must be able to pass a pre-employment drug and background screening. 

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About the Company:

PMX Industries is the leading supplier of high quality copper and copper alloys in North America.

Since our founding, we have been committed to continually improving our safety and environmental performance th