Senior Risk Analyst - FTM (Fraud/Transaction Monitoring)

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card-issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real-time.   Marqeta is powering the most well-known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc.). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

Marqeta is hiring for a Senior Technical Analyst to join the Risk Operations Team. The analyst will be responsible for enabling the transaction monitoring team to reduce risk and financial loss to money laundering and fraud threat vectors via data analysis, collaboration and information sharing with client programs, partner banks and other internal Marqeta teams.

You will work with some of the world’s most innovative companies as they partner with Marqeta to bring their payments business ideas to life.  You will develop deep relationships within Marqeta to ensure we are doing all we can to get our customers what they need quickly, predictably, and reliably. You will resolve challenges and work through changes and escalations. You will watch for potential risks and have mitigation plans in place to handle unexpected events as we push to the finish line. You’ll communicate often and openly. You’ll be comfortable in a technical environment - our products are pretty technical, so you should be too. 

If you’re highly organized, a great communicator, self-motivated, smart, fun, enjoy challenges, and love to solve problems, let us know! We’re innovative and creative, and so are our customers.

What You’ll Do

• Work with diverse internal and external teams to understand payment card programs, with a specific emphasis on fraud and money laundering concerns for unique market segments
• Develop a deep understanding of the hundreds of data attributes available within Marqeta’s open API that may be considered during data analysis via standing rules and ad hoc queries
• Analyze transactional data derived during discovery to identify suspicious transactions, accounts, entities, and other indicators of abuse vectors
• Efficiently research of publicly available data set that may yield additional context and expertly communicate the findings of analysis, research and information sharing formal and informal briefings and written reports
• Monitor standing rule performance and perform testing to create or refine rules for programs that increase friction for cybercriminals without adversely affecting good customer experience
• Provide subject matter expertise to identify and define business needs and requirements to support the development and implementation of future operational/technical risk solutions
• Enable a delightful customer experience, ensuring service level agreements (SLA) are met or exceeded and escalations are placed on a critical path to solution quickly
• Participate in project definition and idea generation, work on collaborative projects with partners across the globe with a focus on the Risk/Fraud mitigation
• Effectively communicate and present findings to the management team to strengthen business decisions
• Attend regular professional engagement, training and functional business reviews

What We’re Looking For  

• Five years related industry experience employing data analysis and visualization tools that may include, but are not limited to, Structured Query Language (SQL), object-oriented programming (e.g. Java) , Python (or R), and Tableau (or Looker) to identify fraud and money laundering concerns
• Undergraduate level degree in STEM or business, finance or economics
• Proven track record of applying analytical/statistical methods, rule writing, and testing to actualize real-world, data-driven problem solving
• Demonstrated experience delivering favorable business outcomes and improving processes while working as part of cross-functional, virtual teams on projects having limited structure
• Proficiency developing and maintaining documentation such as rules, operating procedures, and JIRA tickets that memorialize efforts
• Highly effective verbal and written communication and presentation skills with all levels of the organization and customers
• Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels of the organization
• Visa/MC Operational Experience or Settlement Experience
• CAMS, CFE, CFCS, or equivalent certification(s)

Nice