Business Consulting Senior Manager

Req ID: 376544 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Business Consulting Senior Manager to join our team in Nashville, Tennessee (US-TN), United States (US).

The Business Consulting Senior Manager, as part of the client’s Business Support Services team, will lead a team of consultants supporting the Client’s Member Services business operations.  This position will work collaboratively with the client and other vendors to achieve quality business outcomes on client projects and initiatives. He/she will provide complex project management, delivery oversight, and support business growth.

Job Responsibilities Include:

• Responsible for the health and quality of the projects/activities assigned including quality of client deliverables and status reports
• Administratively manage a team of consultants ensuring current and future projects are appropriately staffed, and team members’ career development is supported.
• Provide authoritative advice to Contract Manager and influence long-term strategic plans for contract
• Actively manage the team’s billability and accurate billing to the appropriate charge codes.
• Participate in Contract administration activities as requested.
• Manage relationship with the Member Services client
• Primary Point of Contact for formal communication and correspondence with the Member Services client team.
• Collaborate with client and client partner team members to achieve the best outcomes for client.
• Develop alternative solutions to problems and, where appropriate, assist in implementing improved or new business processes or automated systems
• Support business growth by expanding the scope of services or expanding the level of services provided.
• Provide test metrics and reports to client or client’s designated representative regarding UAT results.
• Provide day-to-day assistance and guidance to the team including regular mentoring and review of work products to ensure quality.
• Assist in driving responsible use of AI in our work processes to improve business outcomes.
• Ensure any gaps in SIT and UAT testing is identified and addressed
• Identify and support resolution of risks and issues impacting progress and outcome of the project
• Research and provide recommendations to the client on critical business decisions and CMS directives
• Evaluate business artifacts, business flows, and requirements mapping as needed
• Collaborate with other project areas and team members to provide subject matter expertise and assistance as applicable
• Ensure that all project identified processes and methodologies are followed as applicable
• Other duties as assigned

Basic Qualifications:

• Bachelor’s Degree or equivalent combination of education and work experience
• Minimum of 10 years of experience in a Medicaid, Eligibility, or other HHS environment
• Minimum of 5 years of experience building leading, coaching, and managing MMIS and/or Eligibility project teams
• Minimum of 5 years working on large, complex systems projects
• Minimum of 3 years of experience creating detail test scripts and running tests that validate the business policy is met
• Minimum 3 years of experience interacting with vendors and third parties effectively to meet commitments and milestones
• Minimum of 3 years of experience conducting meetings and making presentations

 Preferred Skills:

• PMP Certification
• Effective communication skills.
• Ability to craft executive summaries and detailed information and reports for leadership.
• Team player who leads by example is a consistent, dependable performer with an excellent work ethic, flexible "can-do" attitude, and a results-driven commitment to success.
• Experience working in TennCare Culture
• Knowledge of TennCare policy

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $125,062 - $208,438. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. 
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