CMSO Front Office Design and Tools Internship (Summer 2025)

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department Overview

The Services’ Design & Tools team is a strategic component of Centralized Managed Support Operations (CMSO), responsible for providing exceptional Service Design & innovative technology solutions to enable and empower Motorola Solutions Centralized Managed Support Operations to meet and exceed customer's expectations

Job Description

As part of this internship with the Design & Tools Front Office team, the intern will:

• Collaborate closely with senior resources to participate in the analysis, design and testing of solutions for customer self-service tools including web portals, telephony, and chat.

•  Analyze customer utilization of self-service tools

• Design solutions related to new capabilities

• Evaluate the use of AI for streamlining self-service

• Work with UI/UX designers to improve the customer experience

• Test new or enhanced solutions prior to release

• Assist in the creation of internal and external communications

Preferred Qualifications

• Currently enrolled in or recently graduated from a degree program in Computer Science, Information Technology, Analytics, Business or a related field

• Basic understanding of portals, telephony, and chat

• Exposure to AI solutions and technologies

• Strong analytical skills.

• Excellent communication and teamwork abilities.

Preferred Skills

• Google Suite (Docs, Sheets, Slides)

• Figma or similar UI design tools

• Lucid, Visio, or similar diagramming tool

• Atlassian Tools including Jira and TestRail

Basic Requirements

• All Candidates must be currently pursuing a Bachelor's degree or higher in Computer Science, Information Technology, Analytics, Business or a related field
• Graduation date must be on or after December 1, 2025

Travel Requirements

None

Relocation Provided

None

Position Type

Intern

Referral Payment Plan

No

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com