Spa Front Desk/Customer Service Associate

Spa Front Desk Associate & Attendant– Kiawah Island Club

 

Start your workday surrounded by 10 miles of pristine beach, sweeping marsh views, and world-class amenities. Just south of Charleston, Kiawah Island Club offers its members unmatched beauty and exceptional private experiences.

 

Sasanqua Spa, our luxury spa, provides massage, skincare, and salon services exclusively to Members. We’re seeking a Part-Time Spa Front Desk Associate & Attendant  to be the welcoming face of our serene retreat.

 

Compensation: $18+/hour + 3% spa service charge + 10% retail commission – with the 3% spa service charge, you have the potential to earn up to $26 an hour. 

 

Spa Front Desk Associate & Attendant

The Spa Front Desk Associate & Attendant is responsible for creating a warm, welcoming, and seamless guest experience from arrival to departure. This role supports daily spa operations by managing appointments, assisting members and guests, maintaining the cleanliness and presentation of spa facilities, and ensuring exceptional service standards are upheld at all times.

 

Key Responsibilities:

• Greet members and guests with professionalism and genuine hospitality
• Schedule, confirm, and manage spa and salon appointments
• Provide detailed information on services, amenities, and retail offerings
• Maintain a clean, organized, and serene front desk, lounge, and amenity areas
• Prepare treatment areas, restock supplies, and ensure facilities are guest-ready
• Handle check-in, check-out, and point-of-sale transactions accurately
• Assist with same-day bookings and member portal inquiries
• Support service providers with operational needs as required
• Uphold spa standards for presentation, discretion, and member privacy

Qualifications:

• Strong customer service and communication skills
• Professional appearance and demeanor
• Ability to multitask in a fast-paced, luxury environment
• Basic computer and scheduling system proficiency
• Flexible availability, including Saturdays and 1-2 days midweek
• Previous spa, hospitality, or customer service experience is a plus

This position plays a vital role in delivering a refined, relaxing, and personalized spa experience while maintaining the elevated service standards expected in a luxury club environment.