Field Customer Care Specialist

Responsive recruiter Benefits:

• 401(k)
• Company car
• Dental insurance
• Free uniforms
• Health insurance
• Vision insurance

Field Customer Care Specialist - Paul Davis of South Atlanta

Are you highly organized, detail-oriented, and great with people? Do you enjoy having a clear process to follow while still getting to help customers during stressful situations? If so, you may be a perfect fit for our Field Customer Care Specialist role at Paul Davis of South Atlanta.

We’re looking for someone who is quick, dependable, accurate, and confident—someone who enjoys structured work, steady communication, and making sure every detail is taken care of from start to finish.

What You’ll Do

Serve as the first on-site contact for customers experiencing property damage.

Gather detailed information, photos, and documentation using DocuSketch and mobile tools.

Prepare complete, organized job files for our estimating team.

Set clear expectations with customers and keep them updated throughout the process.

Communicate scope details to internal teams and insurance adjusters.

Ensure all forms, notes, and uploads are completed accurately and on time.

Who You Are

This role is ideal for candidates who naturally bring:

Strong organization and attention to detail

Quick, accurate follow-through

Comfort with structure, consistency, and process

Positive customer communication

Calm, professional responses in stressful situations

Reliability—you do things the right way, every time

If you thrive on being the person who keeps everything on track, this role is made for you.

Why You’ll Love Working With Us

Clear processes and stable workflows

Supportive team environment

Meaningful interactions with customers

Opportunities to grow within the company

A chance to make a real difference in someone’s hardest day

Qualifications

Strong communication skills

Ability to organize and manage information with accuracy

Comfort using mobile technology and documentation tools

Valid driver’s license

Restoration or construction experience is helpful but not required

A natural tendency toward structure, reliability, and detail orientation (Administrator profile in Culture Index preferred)

Flexible work from home options available.

Compensation: $55,000.00 - $75,000.00 per year

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.

We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

 

Our Vision:

To Provide Extraordinary Care While Serving People In Their Time Of Need.

 

Our Values:

Deliver What You Promise

Respect The Individual

Have Pride In What You Do

Practice Continuous Improvement

 

Our Mission:

To provide opportunities for great people to deliver Best in Class results