Technical Operations Specialist
Volta MedicalAbout the role
🫀Who are we?
Volta Medical is an innovative, data-inspired US and European-based growth MedTech aimed at creating and bringing to the market cutting-edge AI software products to revolutionize interventional cardiac electrophysiology.
Volta has created a data collection and enrichment ecosystem for curated EP lab data which is fed into a physician validated, machine learning methodology to support complex AF solutions. Our newest technology, Volta AF-Xplorer II, is a data-driven AI decision support system that easily integrates into the standard physician workflow, providing a patient-tailored approach to complex AF and AT procedures.
Our dynamic, innovative team is made up of 100+ collaborators in the EU and USA from a wide variety of backgrounds including engineers, business professionals and physicians, working together to develop AI solutions that help electrophysiologists help patients.
We are currently looking for a Technical Operations Specialist to help us in our mission.
🫀Key Responsibilities
As Technical Operations Specialist, you will support the deployment, maintenance, and lifecycle management of Volta Medical's electrophysiology solutions across customer sites in the United States. With a strong focus on technical service, field support, logistics coordination, and customer satisfaction, you will help ensure consistent, high-quality support throughout the customer journey.
Working closely with Operations, Sales, Quality, and R&D teams, you will lead troubleshooting efforts, support installations and maintenance activities, manage key operational processes, and partner with physicians and EP lab staff to deliver an exceptional customer experience.
This role combines hands-on field service responsibilities with technical operations, inventory and logistics management, software lifecycle activities, and cross-functional collaboration in a fast-growing electrophysiology environment.
Responsibilities include:
Field Service & Technical Support
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Support the installation, configuration, validation, and deployment of Volta systems at customer sites
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Provide remote and onsite technical support for hardware, software, and connectivity issues
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Lead troubleshooting efforts for customer escalations and system performance concerns
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Coordinate and support corrective actions, repairs, and equipment servicing activities
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Identify, document, and escalate product complaints and quality issues to the Quality Assurance team in accordance with complaint handling procedures and regulatory requirements
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Work with R&D team on complex issues investigation as needed
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Work closely with physicians, EP lab staff, and hospital personnel to ensure a high-quality customer experience
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Partner with R&D and Product teams to support deployment of new software releases and product improvements
Distribution, Logistics & Inventory Management
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Coordinate distribution of Volta systems to hospitals and customer sites
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Manage the removal, return, and replacement of systems as needed
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Coordinate domestic and internation
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