Customer Success Coordinator

NORNORM is transforming the way businesses furnish their spaces. We offer a subscription-based furnishing model that focuses on sustainability, flexibility, and circular economy principles. Our mission is to help companies create inspiring and functional work environments while minimizing environmental impact. With a strong presence across multiple markets, we are driven by innovation and a commitment to redefining the future of furniture. Join us as we lead the charge in sustainable workplace solutions.

We’re now looking for a Customer Success Coordinator to join our Berlin-based team and support our growing community of customers in Germany. This is a junior role, perfect for someone who wants to develop their commercial mindset and relationship-building skills while working in a fast-paced, purpose-driven environment. Assisting in the onboarding of new customers, making sure they feel supported and understand how NORNORM can transform their workspace.

Your Responsibilities Will Include:

• Assisting in the onboarding of new customers, making sure they feel supported and understand how NORNORM can transform their workspace.

• Coordinating with internal teams (like logistics, design, and sales) to ensure smooth delivery of services and that customers’ evolving needs are met.

• Maintaining accurate customer data in our CRM system to identify trends, support decision-making, and highlight upsell or cross-sell opportunities.

• Supporting administrative tasks to ensure a smooth and compliant customer lifecycle

• Conducting regular follow-ups to check in on customer satisfaction, usage patterns, and potential needs for additional services.

• Assisting with planning and organising on-site visits, workshops, and meetings with key customer stakeholders.

• Helping to identify opportunities to strengthen customer relationships, reduce churn, and contribute to revenue growth.

• Contributing to process improvements that enhance the commercial impact of our customer success initiatives.

What We’re Looking For
We’re looking for someone who’s eager to learn, enjoys working with people, and wants to grow their commercial mindset. Here’s what we’d love to see:

• Some experience (internship, student job, or 1–2 years in a customer-facing or coordination role) – e.g., customer support, hospitality, sales, or similar.

• A strong focus on customer satisfaction and relationship-building.

• Interest in learning how to identify commercial opportunities and contribute to revenue growth.

• Excellent communication skills in both German (native or near-native) and English.

• An organised and proactive approach – you’re good at following up and prioritising tasks.

• A collaborative spirit and curiosity to learn new things quickly.

• An interest in workspace design, circular economy, or real estate is a plus, but not required.

• Location: Berlin-based or willing to relocate.

• In-Office Collaboration: We have a prereference for office-first, as we believe it’s key for teamwork, energy, and building a great company together. That said, we’re also flexible and have a hybrid work mode — if you want or need to work from another location from time to time (like a long weekend in Mallorca), that’s totally fine. Just align with your manager and make sure the work gets done.

Why Join Us?

• Early Responsibility: From day one, you’ll have a meaningful, revenue-driven role and make a real impact.

• Collaborative Environment: Join a diverse team of serial entrepreneurs, industry experts, and commercial thinkers who value growth and success.

• Positive Culture: Our core values – We care, we dare, we do, we make simple easy – shape our open and down-to-earth environment.

• Growth Opportunities: As we expand, so do your chances to develop and advance your career.

• We Invest in Young Talent: At NORNORM, we’re deeply committed to developing our young talents. You’ll receive mentorship, structured feed