Customer Service Representative

We are seeking highly motivated Customer Service Reps to join our team with a minimum of 1-2 years' experience in CSR office setting.

Type: Full time permanent position

Location: North Salem, NY

Pay up to $25 Per hour DOE + Excellent Benefits!

Essential Job Functions:

• Provide solutions to customers' questions and provide customer service support.
• Answer customer questions via phone, email, or chat, and schedule appointments in our computer system.
• Provide technical support to customers on the phone and via chat.
• Troubleshoot customer issues, document customer service activities.
• Demonstrate empathy for urgent Plumbing, HVAC, Sewer, and Electrical needs.
• Assist other employees as needed.

Job Requirements:

• Previous Customer Service Experience.
• Exceptional customer service, communication (verbal and written), and phone skills
• Ability to communicate effectively and professionally with customers, technicians and other office employees.
• Strong attention to detail with an ability to think critically.
• Experience with Microsoft office I.E Outlook, Excel, Word.
• Ability to type 40 WPM.

 

What we offer:

• Medical
• Dental
• Vision
• 401K
• Vacation / PTO
• Great work culture and room for advancement!

 

 

Experience level:

• 1 year
• 2 years

 

Shift:

• Morning shift

 

Weekly day range:

• Monday to Friday
• No weekends

 

Work setting:

• In-person
• Office

 

Ability to commute/relocate:

• North Salem, NY 10560: Reliably commute or planning to relocate before starting work (Required)

 

Experience:

• Customer Service Experience?: 1 year (Required)

 

Language:

• English (Required)

 

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