Agency Services Manager

Slide Insurance - Fun. Innovation Driven. Fueled by Passion, Purpose and Technology.

At Slide, you will not only be part of a successful team, but you will also be a part of our Slide Vibe/award winning culture where collaboration and innovation are expected, recognized and awarded!

What you will be doing:

• Provide support and guidance to the team on onboarding, system access, compliance, and commissions processes.  
• Manage the agency services team, ensuring timely and accurate processing of onboarding, compliance, and agency requests.  
• Assign and balance high volume of work across the team and support cross-training.  
• Monitor service standards and implement process improvements to increase efficiency and accuracy.  
• Oversee escalated service issues, resolving problems effectively and professionally.  
• Assist with projects by developing and implementing workflows for the team to follow.  
• Ensure all Agency Services operations adhere to state insurance regulations, company policies, and industry best practices.  
• Conduct regular audits of agency files, transactions/cases, and communications to maintain compliance and minimize risk.  
• Collaborate with Accounting, Sales, Underwriting, and Customer service teams as needed.  
• Set clear goals and service expectations for the team.  
• Track performance metrics and provide coaching, training, and feedback. 
• Develop and implement performance improvement plans as needed.  
• Partner with sales and other departments to align agency service operations with business objectives. 
• Identify opportunities to enhance agent satisfaction with onboarding and compliance.  
• Support new product launches, system implementations, and process changes affecting agency services. 
• Perform other duties, as assigned.

What you already have:

Education, Experience, and Licensing:

• Bachelor’s degree in business administration, insurance, or a related field preferred; equivalent experience required.  
• Minimum 5–7 years of experience in agency operations, insurance services, or related P&C insurance roles. 
• Minimum 2–3 years of supervisory or team leadership experience required.

Qualifications/Skills and Competencies:

• Strong understanding of insurance licensing, E&O requirements, and state compliance regulations. 
• Ability to oversee high-volume operations while ensuring accuracy and compliance. 
• Strong knowledge of agency onboarding, licensing, compliance, and commission processes. 
• Experience identifying and implementing process improvements to enhance service delivery. 
• Demonstrated ability to coach, develop, and motivate team members. 
• Exceptional time management skills with ability to prioritize tasks and allocate resources efficiently. 
• Strong organizational skills with the ability to prioritize tasks and balance multiple projects. 
• Excellent interpersonal, written, and verbal communication skills with a focus on professional service to agents and stakeholders. 
• Ability to collaborate effectively across departments (sales, underwriting, accounting, customer service). 
• Proficiency in MS Office/365 applications; experience with insurance management systems preferred. 
• Strong problem-solving and decision-making skills with diligence. 
• Desire to live Slide’s Core Values. 

What Slide offers to you:

The Slide Vibe - An opportunity to be a part of a fun and innovation-driven culture fueled by Passion, Purpose and Technology!  Slide offers many opportunities to collaborate and innovate across the company and departme