Regulatory Specialist II-DBPR/Hotels & Restaurants-Tallahassee/Leon County **Open Competitive**

 Requisition No: 820606 

 

Agency: Business and Professional Regulations

 

Working Title: Regulatory Specialist II-DBPR/Hotels & Restaurants-Tallahassee/Leon County **Open Competitive**

 

Position Number: 79010807 

 

Salary:  $35,093.50 Annually 

 

Posting Closing Date: 01/24/2024 

 

Total Compensation Estimator Tool

 

DIVISION OF HOTELS & RESTAURANTS
Regulatory Specialist II
Position Number: 79010807

Hiring Salary $35,093.50 Annually

 

**Open Competitive Advertisement**

 

The Regulatory Specialist II is a career service position located within the Division's Bureau of Sanitation and Safety Inspections, Bureau Chief’s Office. This position is responsible for performing regulatory administrative duties pertaining to answering phones and handling inquiries from the public, field offices and other state agencies, independently reviewing and researching incoming complex plan review applications for completeness prior to profiling into Versa: Regulation; ensuring proper protocols are followed for check handling and processing; opening, sorting, and delivery of incoming division mail; ensuring temporary event receipt books are processed and temporary event receipt books database is accurately maintained; ensuring emergency closure documentation is processed with expediency and accuracy.

 

Minimum Requirements

• Two years or more of customer service experience assisting customers in person, through correspondence, and on the telephone.
• Two years or more of general office experience including the use of Microsoft Office Suite (i.e. Word, Excel, Access, Outlook)

 

***Information contained in responses to Qualifying Questions concerning education, experience, knowledge, skills and/or abilities must also be disclosed on the State of Florida Employment Application.***

 

Duties and Responsibilities

The duties of this position include but are not limited to:

 

Responsible for independently reviewing and researching Plan Review applications prior to profiling into Versa: Regulation. Utilizes various tools to assist with the research and profiling of applications, including but not limited to departmental imaging software, mapping search engines, etc.  Interacts with personnel from the division, department and industry to obtain information needed to assist in profiling of applications. 

 

Provides customer service (i.e., telephone inquiries, electronic mail box inquiries, customer window assistance), performs special assignments, research and report preparation as needed. Monitors and assists with answering phones and handling inquiries from the public, field offices and other state agencies. Receives and answers inquiries and provides information which may involve explanation of policies and procedures. Refers a variety of industry and district requests to the appropriate district/department for assistance. 

 

Responsible for compiling necessary documents for submission to Central Intake Unit. Ensures plan review related documents are imaged and filed accurately. 

 

Verifies that all incoming checks are logged into the Central Intake Unit check database and taken to Central Intake Unit in a timely manner.  Responsible for ensuring proper protocols are followed for check handling and processing.

 

Responsible for the maintenance of the temporary event receipt book database. Accurately tracks receipt book information and locations, fulfills receipt book requests from the district offices in a timely manner. Logs all incoming used receipt books and records all pertinent information accurately. Assists with the coordination and archiving of used temporary event receipt books into Access and coordinates with the Department Records Technician for retrieval and storage.

 

Serves as back-up to the Operations Analyst I as needed, ensuring items in district mail bins are assembled and packaged for daily distribution, serves as liaison between the division and mailroom (drop-off and pick-up).

 

Serves as back-up to the Government Operations Consultant I as needed in processing emergency closures and weekly media report for the Director.

 

Performs related work as required.

 

Knowledge, Skills & Abilities

Knowledge of office procedures and practices applicable to the Division of Hotels & Restaurants and district office operations, and the principles and techniques of effective communication. 

Skilled in answering the telephone, preparing and distributin