Restaurant Supervisor - The Little Nell

Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Job Description

Position Summary 
The Restaurant Supervisor oversees daily restaurant operations, ensuring excellent guest service, efficient staff management, and smooth service execution. This role requires strong leadership, attention to detail, and the ability to maintain high standards of food quality, cleanliness, and guest satisfaction. This position reports to the Restaurant Manager.

Job Posting Deadline
Applications for this position will be accepted until February 16, 2025.

Essential Job Functions/Key Job Responsibilities
•    Supervise and coordinate restaurant staff to ensure exceptional guest service and efficient operations
•    Train, motivate, and provide feedback to staff to maintain high service standards
•    Oversee daily restaurant activities, including guest seating, order taking, and food delivery
•    Ensure food quality, cleanliness, and presentation meet hotel standards
•    Handle guest complaints and resolve service issues promptly and professionally
•    Maintain accurate records of guest reservations, staff schedules, and inventory
•    Collaborate with the kitchen to ensure timely and accurate food preparation
•    Monitor staff performance and assist with performance evaluations
•    Ensure adherence to health, safety, and sanitation standards in the restaurant
•    Manage cash handling and processing of guest payments accurately
•    Assist with opening and closing procedures, including restaurant setup and cleanup
•    Always ensure a positive and welcoming atmosphere for guests and staff
•    Other duties as assigned

Qualifications

Education & Experience Requirements 
•    Bachelor's degree in hospitality management, or related field preferred
•    Minimum of 3 years' experience in food service environment required

Knowledge, Skills & Abilities  
•    Strong knowledge of restaurant operations, including service, food preparation, and sanitation standards
•    Excellent leadership and team management skills to motivate and guide staff
•    Ability to handle guest concerns, complaints, and feedback in a professional and efficient manner
•    In-depth knowledge of food and beverage menus, including ingredients, preparation, and presentation
•    Strong communication skills for interacting with guests, staff, and management
•    Ability to manage time effectively, multitask, and prioritize in a fast-paced environment
•    Proficiency in point-of-sale (POS) systems and restaurant management software
•    Ability to train, coach, and develop staff to improve performance and service quality
•    Strong organizational skills to manage reservations, schedules, and inventory
•    Knowledge of health, safety, and sanitation regulations in a restaurant setting
•    Ability to monitor and maintain inventory levels of food, beverages, and supplies
•    Strong problem-solving skills to address operational challenges and guest issues
•    Ability to maintain a calm and composed demeanor under pressure
•    Flexibility to work evenings, weekends, and holidays as needed

Additional Information

Work Environment and Physical Demands 
•    Ability to reach, crouch, kneel, smel