Manager Client Digital Experience

Empowered to live. Inspired to work.
Compeer Financial is a member-owned cooperative located in Illinois, Minnesota and Wisconsin. We bring together team members with a variety of backgrounds and experiences to help provide financial services to support agriculture and rural communities. Join us in a culture that not only promotes meaningful work and professional development, but provides a flexible, hybrid work environment and excellent benefits, which empower you to thrive both personally and professionally.

How we support you:

• Hybrid model – up to 50% work from home
• Flexible schedules including ample flexibility in the summer months
• Up to 9% towards 401k (3% fixed Compeer contribution plus up to 6% match)
• Benefits: medical, dental, vision, HSA/FSA, life & AD&D insurance, short-term and long-term disability, wellness program & EAP
• Vacation, sick leave, holidays/floating holidays, parental leave, and volunteer paid time off
• Learning and development programs
• Mentorship programs
• Cross-functional committee opportunities (i.e. Inclusion Council, emerging professional groups, etc.)
• Professional membership/certification reimbursement and more!

Casual/seasonal & intern team members are not eligible for benefits except for state-mandated programs.

To learn more about Compeer Financial visit www.compeer.com/careers. 

Where you will work: This position offers a hybrid work option up to 50% remote and is open to any Compeer office location in Illinois, Minnesota and Wisconsin.

The contributions you will make:  This position is responsible for executing client experience strategies that drive engagement and satisfaction across the organization's client digital platforms. The incumbent plays a key role in aligning client experience activities with business objectives through team management and client analysis. Fosters a culture of collaboration and continuous improvement, guiding their team to achieve operational goals and enhance the client's journey through the organization's digital offerings.

A typical day: 

• Supports the brand; aligns with the vision, mission, and values of the organization.
• Hires, develops, motivates, coaches, evaluates, trains, and rewards team members.
• Provides clear and timely communication and feedback on expectations and goals.
• Promotes a positive work environment that leverages the talents and abilities of team members in achieving organizational and team goals.
• Assists in defining team’s goals and monitors progress toward objectives.
• Builds and develops a team, fostering a culture of learning and improvement.
• Provides coaching and mentorship to team members, supporting career development paths and growth opportunities.
• Implements client experience strategies aligned with business goals and technological vision, ensuring seamless interactions across digital platforms.
• Supports the team committed to transforming the client engagement model, fostering innovation and improvement.
• Communicates the client experience strategy for digital touchpoints, ensuring consistency and service excellence.
• Maintains experience roadmaps to capitalize on opportunities and trends, enhancing client satisfaction.
• Tracks product Objectives and Key Results (OKRs) to measure success and drive improvements in client interactions.
• Collaborates with leadership to ensure alignment between digital product strategy and business strategy.
• Partners with Engineering, Operations, and Marketing to ensure smooth product execution.
• Facilitates cross-functional collaboration to align product teams with business stakeholders.
• Advocates for a client-centric approach within the organization.
• Guides business technology and business teams on product adoption and optimization strategies.
• Communicates program status, risks, and outcomes to stakeholders.
• Facilitates cross-functional collaboration and decision-making processes.
• Manages expectations and negotiates priorities amid competing demands, building strong relationships with teams.

The skills and experience we prefer you have: 

• Bachelor’s degree in business administration, marketing, computer science, engineering or related field or equivalent combination of education and experience.
• Minimum of 7 years of experience in product management, product strategy, software or delivery development with a focus on digital products.
• Minimum of 3 years of leadership and management experience, preferr