SR. OPERATIONS COORDINATOR

Job Title: Sr. Operations Coordinator

Group/Team: Operations

Reports to: Director of Operations

Location: Remote

Employment Type: Contractor to full-time

Travel Requirements: 10%, passport required

WHO WE ARE
MAS relentlessly pursues innovations and solutions that WOW to make lasting impressions for your brand. It’s the carefully considered colorful stage, content that teases new products and delights the viewer, that virtual platform that makes you feel like you are in the room together, and a customized pizza arriving at your door just in time for the show (seriously). We are obsessed with delivering MORE impactful and MORE magical moments that drop jaws, leave guests ecstatic, and give your brand the spotlight it deserves.

WHAT WE ARE LOOKING FOR
We are seeking an enthusiastic Sr. Operations Coordinator who is passionate about business administration and the live events industry. The ideal candidate has a keen eye for detail, a strong sense of organization, and a production and vendor management background. You will have a unique opportunity to collaborate with a dynamic team that supports the agency's web of communication and operational needs. This role is perfect for someone eager to create agency-wide improvements and contribute to a collaborative environment.

YOU SHOULD HAVE

●         BA degree required, preferably in Business Administration, Event Management, or a related field.

●         Advanced proficiency in Google Workspace (Sheets, Slides, Docs) and project management platforms like Monday.com. You are a power user comfortable with complex functions and data organization in Sheets, and you are adept at building polished presentation decks for company all-hands meetings.

●         Proven experience tracking budgets and managing financial documentation (invoices, reconciliations) with a high degree of accuracy.

●         Hands-on experience in live events or experiential marketing is a plus. You should intuitively understand the specific needs of a production team.

●         Strong troubleshooting skills; you can identify a technical or logistical bottleneck and resolve it independently.

●         Strong writing and reporting skills; capable of drafting clear, concise reports and professional correspondence.

●         Proven experience tracking expenses, managing financial documentation, and adhering to budget constraints.

●         A proactive "self-starter" motivated to learn independently, consistently producing high-quality work with minimal supervision.

●         Strong collaboration skills and a positive, professional demeanor. You maintain a constructive attitude in all interactions and contribute to a cooperative work environment.

●         A "no task too small" attitude and the willingness to jump into tasks and pivot between high-level project coordination and hands-on logistical support.

ESSENTIAL RESPONSIBILITIES

●         Onboarding and Resource Support:

• Act as the first point of contact for new hires and freelancers, explaining the agency's processes and ensuring they understand "how we work."
• Assist the Resource Manager with recruitment workflows, including scheduling screenings and managing the "hand-off" from candidate to new hire.
• Support the Sr. Operations Manager through the contracting process, including sending offers, processing paperwork, and communicating next steps.
• Facilitate the end-to-end setup for new team members, including scheduling and conducting orientations, providing access to trade accounts, and liaising with IT to ensure all accounts are active.
• Provide ongoing support for freelancers, including troubleshooting account access, tool permissions, and general agency navigation.

●        Operations and Vendor logistics:

• Serve as the primary point of contact for agency warehouses; manage the partnership to ensure