Concierge Security Engineer 3 (m/w/d) english speaker

Ready to further your career in the fast-paced, exciting world of cyber security?

Concierge Security Engineer 3 (m/w/d)

Frankfurt, Germany

Ready to further your career in the fast-paced, exciting world of cyber security?

About Arctic Wolf

Arctic Wolf, with its unicorn valuation was founded in 2012 in the US and is the leading provider of security operations in the fast-growing cybersecurity industry.

We have a strong presence in North America, employing over 2000 in the US and Canada. In April 2021, we made the decision to go global with the aim of delivering top-notch protection to businesses worldwide. Our commitment to exceptional customer and employee experiences, combined with a steady track record of success, reflected by doubling our employee count for five consecutive years, have made us a leader in the industry.

Come join the Pack during this exciting time of rapid growth where every employee makes a difference and their contributions are recognized and rewarded.

Our mission is simple! End Cyber Risk.

To bring this vision to life, we are seeking an enthusiastic Concierge Security Engineer 3 (m/w/d) to join our team in Frankfurt, Germany. If you're passionate about making a difference this is the opportunity for you!

About the Role: 

The Concierge Security Engineer 3 supports the technical relationship with their assigned customers and leverages their skills and expertise to create and maintain an outstanding partnership with customers around the provision of security services.

As a Concierge Security Engineer 3, you will:

• Creating and maintaining a partnership with our customers
• Analyze log and system data
• Interact with, and manage, internal and external stakeholders
• Communicate, educate, and share information with non-technical people
• Help our customers diagnose problems as well as support specific customer requests
• Primary technical point of contact for our customers
• Champion for our customers within the Arctic Wolf Team
• Mentoring junior analysts with their technical and soft skills

This is a role that combines aspects of an IT Security Analyst, Security Architect, Incident Response Consultant, a Security Sales Engineer, and Technical Support. The CSE will be responsible for implementing, overseeing, managing, and supporting the network security infrastructure for multiple enterprises by leveraging Arctic Wolf’s cloud infrastructure and their expertise in a wide variety of fields.  The CSE works in a team along with an assigned Concierge Security Analyst and Customer Success Managers.

Arctic Wolf CSEs develop strong working relationships with our customers and feel ownership over their security posture.

We are looking for someone who has most of the following:

• 3+ years in Information Security, Network Security, or Cyber Security
• 3+ years additionally as a Network Admin, System Admin, Cloud Admin, or similar is strongly preferred
• Have a detailed understanding of Enterprise IT Security, including: Firewalls, Intrusion Detection, Antivirus, Content Filtering, and Proxies
• Have an understanding of Enterprise IT Operations, including: Networking, Active Directory, LDAP, Windows Server, and Cloud Infrastructures
• Analyze log and system data from the above list and other IT systems
• Know how to use one or more scripting tools and languages such as Python, Bash, and Power Shell
• Great writing and speaking skills
• Excellent relationship building skills in a professional context
• A positive “can-do” attitude
• A willingness to learn and continuous self-improvement
• There are no specific degree or certification requirements but degrees in engineering or technology are a plus. Any security or IT certification such as CISSP is also positive
• Fluent in English

Additional skills and experience:

• Security forensics
• Malware analysis
• E-discovery
• Threat containment
• Firewall and IDS provisioning
• Proxy and content filtering provisioning
• Authentication and identify management
• Risk and vulnerability Assessment
• Network and security Auditing
• Network troubleshooting
• Penetration testing
• Attack simulation
• PowerPoint presentation skills

Our offer

• Company shares for everyone: Our attractive salary package also includes company shares so that every employee has a direct stake in our success.
• Our team, the pack: We offer an international, diverse, and inclusive work environment and live positive, creative change - in and out of the office
• An attractive workplace: Our office is in an attractive location in Frankfurt's great