Senior Portfolio Manager - Offerings Platform Foundation

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Company ServiceNow is making the world of work, work better for people.

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person the ability to have a meaningful impact and plenty of space to grow.

The Team

As we gear towards becoming the defining enterprise software company of the 21st century we believe the successes our customers realize with our product are a key driver of long-term growth and mutual benefit for all. The Customer Outcomes organization at ServiceNow works with our customers to help them achieve their desired business outcomes. We aim to support our customer in driving adoption, satisfaction, and ultimately realize maximum value from their investment in ServiceNow. One of the key drivers to accomplish these results is by providing prescriptive guidance that will enable our customers to leverage the full potential of the Now Platform and its solutions.

Within Customer Outcomes, the team of Customer Outcomes Excellence is geared to define, capture, and operationalize this prescriptive guidance, in the form of leading practices and service offerings that support Customer Outcomes, our Partner Network, and our Customers.

Responsibilities

The Sr. Portfolio Manager, Insights at Scale is a key position within the Customer Outcomes organization responsible for setting the standard for excellence. Specifically, as they relate to how our customers will be able to define, set up, and maintain the Now Platform as a long-lasting, technically healthy, and solid foundation for the solutions and applications that run on it. Through innovation, creative thinking, and the delivery of leading practice assets and service offerings, you will be a driving factor in the long-term success of our customers.

This requires a highly focused and structured individual with vision who can instigate and drive change across various parts of the organization and beyond.

What You Get To Do In This Role

• You are responsible for the defining and maintaining one or more portfolios of Insights at Scale assets and service offerings as they relate to the Now Platform. Topics include data management, platform performance, security, platform manageability, instance architecture, and more.
• Collaborate with the other Insights at Scale portfolio managers to create and maintain a unified strategy and set of portfolios across all topics of Now Platform.
• You are responsible for the creation, deployment, and maintenance of ServiceNow’s Insights at Scale assets, such as workshop materials, use cases, reference materials, and starter kits within the portfolios that you own.
• Translate the various Now Platform features and cap