Principal Technical Program Manager

Empower every person and organization on the planet to achieve more. That’s what inspires us, drives our work and pushes us to challenge the status quo every day. Microsoft 365 is at the forefront of Microsoft’s Cloud-first strategy with an ever-expanding array of services and offerings to streamline cloud complexity and ensure our services are designed with enterprise customers in mind. Within M365, the Enterprise and Cloud Team is on a mission to globally expand the addressable market for M365 services and enable modern work experiences that empower regulated customers and large enterprises to achieve more. You can help us achieve that mission.  

The M365 Enterprise and Cloud Team seeks a Principal Technical Program Manager with business acumen to understand the unique needs of Microsoft’s enterprise customers. This role, positioned in the US, is ideal for someone who loves being close to both the customers and the M365 engineering teams to resolve problems that are often unique to large, regulated customers. In this role, you are in a unique position to identify top product issues AND be empowered to resolve them through creative solutions. You’ll represent Microsoft and the Office of CVP (Corporate Vice President) as you interact directly with our engineering community and account teams to timely resolve pressing questions and bring technical and regulatory solutions to C-suite level customers.   

If you have an engineering mindset and are passionate about growing, developing, and nurturing Microsoft’s relationship with enterprise customers and are truly customer obsessed, we want you! 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. 

Responsibilities

• Demonstrate technical depth in M365 services, software development and troubleshooting skills. 
• Be the voice and advocate for our customer, reporting and acting on observed areas for improvement. 
• Collaborate with Engineering and other multi-functional teams on specific customer-impacting issues and bugs. 
• Understand how our customers use Microsoft 365 services to provide valuable insights to business and development teams. 
• Work with other community engineers to ensure a consistent and high-quality level of support. 
• Actively seek solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions. 
• Provide prompt, efficient, detailed, customer-oriented service to M365 customers and account teams. 
• Improve internal efficiency and customer satisfaction by actively finding opportunities to optimize existing or new processes and tools. 
• Assume responsibility for developing detailed knowledge about specific product lines and features. 

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree AND 6+ years experience in engineering, product/technical program management, data analysis, or product development 
  • OR equivalent experience. 
• 3+ years of experience managing cross-functional and/or cross-team projects.  

Other Requirements:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. 
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