Job Summary:

Responsible for design installation troubleshooting asset management configuration and support of all computerized information systems for assigned Navy Exchange activities.

Duties and Responsibilities:

Incumbents of this position must be U.S. Citizens.

-  Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned. 
    
-  Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF,  and Desktop computing equipment, as well as dumb terminals, printers/multifuntion devices and other related peripheral equipment. 

-  Performs capacity planning and analysis for new and currently installed networks. 
    
-  Installs and modifies network hardware and software as required. 
    
-  Installs and modifies desktop computing hardware and software as required. 
    
-  Implements new networks from design through post installation stages including cable plants, installation, and testing. 
    
-  Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region. 
    
-  Performs troubleshooting and repair of down or malfunctioning networks and equipment. 
    
-  Assists in performing ongoing optimization of networks and desktop computing systems in the region. 

-  Assists in minor computer operations maintenance and troubleshooting for Distribution Center mainframe, and provides support for Distribution Center conveyor equipment. 
    
-  Acts as Code I  point of contact in the field for store and distribution center management. 
    
-  Provides oral and written reports to regional lead technician and Field Support Supervisor. 
    
-  Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician. 

- Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software).

-  Must possess valid driver's license to support off site facilities.
    
-  Performs other related duties as assigned.

IAT1 jobs:
SECNAV M-5239.2 DoN, Information Assurance (IA) Workforce Manual requires that all incumbents of this position possess, and maintain current, two types of certifications as follows:
IA Certification:  One of the following certifications: A+, Network+,  Systems Security Certified Practitioner (SSCP) or one of the following higher level certification: Security+,  GIAC Security Essentials