Lead Bartender ("Lider de Cantineros/as")

POSITION PURPOSE

Provide friendly, courteous and efficient food and beverage service to all guests, while focusing on quality presentation. As a lead, this position supervises beverage staff during a shift and supports the Director of Food & Beverage, Executive Chef, and Food & Beverage Manager in leadership responsibilities.

ESSENTIAL RESPONSIBILITIES

• Prepare high-quality, freshly crafted cocktails at high volume with proper technique.
• Take beverage and food orders at the bar. Describe menu items and suggests products to customers.
• Assist in directing the craft spirit, wine, and beer programs.
• Create craft cocktail and menu, with an emphasis on the classical method of mixology.
• Work with food and beverage director in lowering beverage costs by keeping accurate par levels, preventing spillage, theft-prevention and developing high margin programs.
• Ensure proper service standards are met with a genuine commitment to guest satisfaction.
• Train bartending team on service standards, product knowledge and technique.
• Ensure that the proper materials and supplies (garnishes, foams, shrubs, juices, infusions, tools, syrups, modifiers, bitters, etc.) are available and used correctly and consistently
• Prepare house made spirit infusions. Work with Director of F&B closely to build vendor relationships and ensure bar is carrying the most up to date, high quality product
• Train the beverage staff on proper alcohol beverage control protocols and enforce policies consistently.
• Perform cash, credit card, and room transactions in a accurate manner for servers/bartenders when necessary
• Always maintain and enforce cleanliness standards of the bar from start to finish of a shift.
• Restock and replenish bar inventory and supplies.
• Provide opening and closing inventory of spirits.
• Ensure all liquor, beer and wine product is put away safely and always secured.
• Participate in the deep cleaning of the outlet, while overseeing safety of the bar staff.
• Assist all guests and staff professionally and courteously, with the highest quality of standards for customer service.
• Ensure that taps, coolers, and other appliances like blenders or coffee makers are clean and in working order.
• Verify customers identification and confirm it meets legal drinking age.
• Ensure that minors and intoxicated persons are not served alcoholic beverages.
• Assist all guests professionally and courteously, with the highest quality of standards for customer service.
• All other duties assigned by manager or supervisor.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel:

• Assist with any guest inquiry.
• Follow all company and safety and security policies and procedures.
• Report maintenance problems, safety hazards, accidents, or injuries.
• Perform other reasonable job duties as requested by direct and indirect Supervisors.

PHYSICAL DEMANDS

• Environmental conditions are inside, a job is considered inside if staff spends approximately 75 percent or more of the time inside.