Lead Operations Analyst (Commercial Lending and Servicing System Support)

Location:

4910 Tiedeman Road - Brooklyn, Ohio 44144

JOB BRIEF

Plays a role in providing ongoing production support, project support, business analysis and subject matter expertise for Commercial Loan Lending and Servicing based applications.  Independently drives assigned initiatives to successful conclusions within established time and budget goals.  As an analyst, you will develop industry expertise and detailed product knowledge, and drive execution of strategic initiatives.

ESSENTIAL JOB FUNCTIONS

Primary responsibility is providing operation support of Commercial Loan Lending and Servicing and additional areas of support, as assigned. Job functions of an Operations Analyst include:

• Performs business analysis for applications as assigned; applications can include Commercial Loan Lending and Servicing, mainframe, PC, distributed systems, databases, and/or web-based applications.
• Plays a role in providing ongoing production support within default applications and processes; acts as first line of contact for user reported inquiries and problems; performs problem reporting, tracking, resolution, root cause analysis and identification of preventative measures.
• Delivering high quality support and great service to our internal/external partners and clients.
• Active participation and guidance as it relates to Commercial Loan Lending and Servicing, and the associated applications/systems, process initiatives and projects.
• Assists in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.); further supports larger improvement projects.
• Assist in developing reporting and metrics to measure performance and effectiveness of operational processes.
• Demonstrate and maintain familiarity of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
• Translates business needs and requirements to Technology partners; translates technical material to the Loan, Payment, and Operational Services Process Areas and Lines of Business.
• Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
• Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Leads and coordinates small projects and initiatives; provides subject matter expertise, business analysis and support for small to large scale projects, including but not limited to analyzing and defining scope and business requirements, identifying and resolving project issues, testing, implementing and supporting installations.
• Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion.
• Builds relationships and communicates effectively with the Loan, Payment, and Operational Services Process Areas, Lines of Business, Key Technology, Vendors and other Support Partners.
• Works under the guidance of leadership to drive or analyze operational or operational support processes.
• Assists in identifying and implementing operational improvement concepts that generate measurable benefits across the organization (e.g. revenue, expense, client experience, etc.); further supports larger improvement projects.
• Assist in developing reporting and metrics to measure performance and effectiveness of operational processes.
• Demonstrate and maintain familiarity of industry trends and practices in operational area, Risk Management, Compliance, and Operations.
• Support all solutions for business critical operational or technology issues including operational impact, root cause analysis, cross business impact, and arrival at solutions; communicate clearly to end users and key stakeholders.
• Mine data from primary and secondary sources often using complex joins across multiple datasets.
• Support projects that center around the completion of various tasks, including application changes, upgrades, issue remediation plans, 2nd and 3rd line of defense exams, etc.
• Partner and communicate with stakeholder groups to ensure workload is effectively prioritized, planned, and tracked to completion. 

More broadly, analysts are expected to display the following skills and competencies:

• Strong problem solving through ability to analyze qualitative, operational & financial data
• Strong interpersonal, influencing and relationship building skills; must demonstrate the ability to work cross functionally