Program Aide - Certified Community Behavioral Health Clinic (Nebraska)

At Heartland Family Service, we are committed to building a culture that is trauma informed and values and celebrates diversity and inclusion. We believe this allows for better service delivery and innovation, as it encourages our employees to bring various experiences and uniqueness to the workplace.

Trauma Informed Care is an approach to engaging people with histories of trauma that recognizes the presence of trauma symptoms and acknowledges the role that trauma has played in their lives.  Trauma Informed Care also acknowledges the effects of working with trauma survivors on our workforce and seeks to build collaborative and supportive working environments and relationships.

If you believe in our mission of creating healthy families and communities, and like a fast pace, collaborative and team-oriented environment, then Heartland Family Service is the agency for you.

SUMMARY DESCRIPTION OF WORK

Performs basic functions of a routine nature.  Variety of functions and activities are specific.  Entry level position.  It is preferred that this person is a person who is in recovery from serious mental illness and/or substance use.  Positive interpersonal skills are critical for this position. 

Compensation: between $13.13 and $15.65 per hour (rate is increased depending on years of experience).
Work Schedule: Monday through Friday, 40 hours per week, 8:00 a.m. to 5:00 p.m. 

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ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assists with intake procedures and consults with program aide specialists prior to completing intake into the program.
• Perform reception duties, accurately take messages, and give appropriate directions to clients and the general public; assist all visitors, clients, and staff in processing their inquiries.
• Responds to clients’ needs during open hours at the Peer Center.
• Orients clients to the Peer Center rules and addresses client non-compliance as necessary to create a safe and secure environment for other residents.
• Performs office administration duties, including running reports for data collection, assist with billing and authorization requirements for multiple programs.
• Develops/maintains a welcoming, trauma informed atmosphere.
• Able to engage clients in their own recovery journey.
• Supports independent living skill development.
• Provides concerns to program staff regarding client activities and needs daily.
• Displays a courteous and caring attitude at all times to the clientele, volunteers, and visitors of the Agency.
• Cooperates and collaborates with program area staff, volunteers, and other Agency staff.
• Is dependable and punctual regarding scheduling and attendance.
• Abides by all specific program and Agency procedures, policies, and requirements.
• Develops personal and program related skills through participation in internal and external training opportunities including printed material and audio and/or visual media.
• Creates, maintains, and shares an appropriate and dynamic self-care plan.
• Essential functions of this job are to be performed on company physical work site.
• Performs other program related duties as assigned.

MINIMUM QUALIFICATIONS

• High School Diploma
• Previous human service experience desirable, but not required
• In recovery from serious mental illness and/or substance use is preferred.
• Valid driver’s license/ acceptable driving record
• Working knowledge of Microsoft Office Products/Programs and basic office equipment