VP, Customer Solutions

Blue Yonder Job Title:

VP, Customer Solutions

Similar Job Titles:

VP, Proof of Concept

VP, Pre-Sales

Location:

US - Remote

Dallas preferred

Overview 

Blue Yonder is seeking a strategic and dynamic Vice President, Customer Solutions to lead our Supply Chain Advisory Organization’s Demo, POC and Pilot team. This executive will be accountable for shaping and executing the end-to-end strategy that drives compelling customer engagements and accelerates deal closure by showcasing the transformative value of Blue Yonder.

The ideal leader will inspire and develop a high-performing team, foster cross-functional collaboration, and champion the Blue Yonder vision through impactful customer solutions that resonate with customer needs, industry trends and demonstrate value.

What You’ll Do: 

• Lead and manage the Supply Chain Advisory Organization team responsible for developing, delivering, and continuously improving demos, proofs of concept, and customer pilots. 
• Define, communicate, and drive the strategic vision for Custom Demos, POCs, and Pilots, ensuring alignment with sales consulting and broader company objectives. 
• Develop and mentor a world-class team skilled in qualifying opportunities and executing high-impact demos and pilots that clearly articulate Blue Yonder’s product value and ROI. 
• Collaborate closely with Sales, Product Management, Marketing, and other internal stakeholders to ensure messaging, demos, and competitive intelligence are aligned and compelling. 
• Build and maintain strong, long-term relationships with customers, prospects, and industry leaders to cultivate ongoing business opportunities and drive customer success. 
• Regularly engage with customers and prospects to understand their evolving needs and effectively communicate Blue Yonder’s solution benefits and strategic value. 
• Monitor, analyze, and report key performance metrics, wins, and losses, leveraging insights to refine strategies and team performance. 
• Lead competitive intelligence efforts, ensuring the team is informed and equipped to address market challenges within the sales cycle. 
• Drive innovation in the POC framework, ensuring scalability, quality, and consistency in all demos and pilots delivered. 
• Own recruitment, engagement, motivation, and retention of top talent to build a resilient and scalable team. 
• Establish clear quarterly and annual goals and objectives for the team, regularly reviewing performance and facilitating continuous professional development. 
• Maintain a deep understanding of Blue Yonder’s product vision, roadmap, integration points, and future enhancements to ensure demos and pilots accurately reflect current and future capabilities. 
• Share best practices and educate customers on new Blue Yonder solutions to drive growth and success within their businesses. 

Who You Are: 

• Proven senior leadership experience managing teams with an understanding of what is needed to drive success across all industries with customer facing demos, proofs of concept, and/or pilot programs within the supply chain or enterprise software sector. 
• Strong strategic thinker with the ability to translate vision into executable plans and measurable outcomes. 
• Exceptional communication skills, with the ability to convey complex product value propositions convincingly to executive audiences. 
• Customer-focused approach, with a track record of building long-term industry and client relationships. 
• Ability to thrive and make critical business decisions in a fast-paced, innovative environment, managing multiple priorities and driving scalable frameworks. 
• Demonstrated ability to recruit, develop, and retain high-performing teams. 
• Experience collaborating cross-functionally with Sales, Product, Marketing, and Customer Success to drive cohesive go-to-market strategies. 
• Deep knowledge of supply chain technologies, industry trends, and competitive landscape. 
• Analytical mindset with a focus on data-driven decision making and continuous improvement. 
• Understanding of global delivery models (e.g., follow-the-sun). 
• Expertise in the application of AI in supply chains and incorporating into all that we do
• Global experience with modern, native cloud solutions. 

Additional Responsibilities: 

• Refine and enrich customer solutioning processes to make them scalable, & industry-leading
• Develop, upskill, and grow a team of SMEs and domain specialists. 
• Integrate AI, data-driven decision-making and data s