Construction & Field Support Manager

Position Overview:

The Franchise Construction & Field Support Manager serves as the construction subject matter expert, coach, and mentor for Archadeck franchise owners. In this highly influential role, you’ll work directly with franchisees - many from non-construction backgrounds - to train, guide, and support them through every aspect of building a successful outdoor living business.

Approximately 70% of your time will focus on launching and ramping up new franchisees, helping them master the Archadeck construction process, hire and manage crews, and deliver projects that exceed homeowner expectations. 20% will focus on supporting established offices to improve production efficiency, profitability, and customer satisfaction. The remaining 10% of time will be spent training new franchisees, prior to launch of their business, in Archadeck construction standards and methods in a classroom environment.

Your mission: ensure every Archadeck location builds beautifully, safely, and profitably - while maintaining the quality and professionalism that define our brand.

 

Who We’re Looking For:

You’re a builder and a teacher. You have deep experience in carpentry, residential construction, and project management, but you also love to coach, simplify, and empower others. You’re confident leading both classroom and on-site training. You understand how to hire, manage, and motivate subcontractor crews. And above all, you’re passionate about helping small business owners grow and succeed.

 

Qualifications:

• 5+ years of experience in residential construction, framing, carpentry, hardscapes (pavers or concrete), masonry, roofing or general residential remodeling
• Skilled and experienced in managing multiple crews and subcontractors
• Experienced in job costing, scheduling, and quality assurance
• Strong communicator and coach - able to train new business owners in both group and field settings
• Comfortable balancing construction, operations, and relationship management
• Familiar with permitting, inspections, and residential building codes
• Travel-ready (up to 30%)

 

Key Area of Responsibilities:

• Construction & Production Management Expert - Ensure franchise partners follow Archadeck’s construction standards, processes, and best practices from project planning through completion.
• Support Franchise Business Consultants (FBCs) in guiding franchisees through design consultations and proprietary pricing software.
• Coach franchisees on planning, estimating, and executing outdoor living projects -including how to find, hire, train, and manage subcontractor carpenter crews.

Training & Development

• Deliver engaging training to franchise owners on construction standards, production management systems, estimating tools, and product knowledge.
• Continually refine training content and methodologies to improve operational efficiency and construction quality.
• Serve as an ongoing resource for franchisees needing project support, troubleshooting, or guidance.

Production Program Development

• Act as the internal owner for Archadeck’s production management tools, software, and workflows.
• Partner with IT, Operations, and Design teams to ensure software and systems work seamlessly for franchisees.

Coaching for Growth

• Conduct one-on-one coaching sessions with franchise owners.
• Analyze business and production metrics to identify opportunities for improvement.
• Provide actionable strategies for achieving KPIs in marketing, sales, scheduling, customer satisfaction, and project margin.
• Facilitate ongoing communication and accountability through coaching calls and periodic field visits

Performance Monitoring & Reporting:

• Track and analyze franchise performance metrics, reporting trends and results to brand leadership.
• Communicate progress, risks, and opportunities to the Franchise Operations leadership team.

 

Key Competencies:

• Construction Mastery: Skilled in outdoor living construction, building codes, and job-site operations.
• Mentorship Mindset: Patient, encouraging, and skilled at transferring knowledge to non-technical learners.
• Operational Discipline: Strong understanding of estimating, scheduling, and process optimization and skilled at bringing clarity and order to complex, fast-moving construction environments."
• Communication Excellence: Comfortable presenting in classroom, virtual, and field environments.
• Collaborative Leadership: Works seamlessly with interna