Lead Community Service Specialist (Community Service Specialist), University Police

Job Summary:
Under supervision of the Parking Manager, the Community Service Specialist II serves as the Lead and main support for the field enforcement team and is responsible for several analytical, directional, technical, administrative, and clerical duties. The incumbent is a uniformed non-sworn employee who provides day-to-day work directions to the Community Service Specialist I's and their enforcement of the parking rules and regulations, event logistics and traffic control, public safety aids to the Police Department, shift scheduling, training, etc.

The incumbent collaborates frequently with the Events/Equipment Specialist and other campus partners in large departmental projects such as the planning and execution of campus event coordination (ex. commencement, campus closures, construction, etc.), as well as analytical and technical tasks such as recommending/researching procedures and policies, auditing voided citation processes, etc.

Responsibilities:

Lead and Operational Coordination

• Lead and coordinate the daily operations of Community Service Specialists by drafting recommended work schedules, staffing plans, and shift rotations; implementing management-approved work assignments; monitoring field activities and work quality; coaching staff; resolving routine operational issues; and identifying training needs to ensure efficient operations, consistent enforcement practices, compliance with departmental procedures, and quality customer service.
• Coordinate with Palm Desert Campus management to ensure continuity of operations between campuses by facilitating shift-to-shift information sharing, communicating operational updates, and promoting consistent application of parking enforcement practices, found property procedures, event coordination, and customer service standards.
• Collaborate with the Events Analyst, Equipment Specialist, University Police personnel, and campus partners to develop and implement operational plans for campus events, construction projects, utility outages, and other operational activities to ensure safe, coordinated, and efficient campus operations.
• Coordinate the acquisition, distribution, and accountability of uniforms, equipment, and operational supplies to support uninterrupted field operations.
• Conduct monthly audits of parking citations, voids, and appeals to ensure compliance with California Vehicle Code, CSU regulations, and departmental procedures, and recommend corrective actions when discrepancies are identified.
• Develop, coordinate, and deliver onboarding and field training programs for Community Service Specialists and Community Service Officers by evaluating trainee progress, maintaining training materials, documenting successful completion of training requirements, and recommending employees for specialized assignments such as the Bicycle Patrol Program, subject to management approval.

Program Administration

• Independently conduct first-level administrative reviews of parking citation appeals by evaluating evidence, applicable laws, university regulations, and departmental procedures to determine whether citations should be upheld or dismissed.
• Coordinate with the Office Coordinator to schedule and facilitate second-level administrative hearings and represent the University during third-level Superior Court hearings by preparing case files, presenting evidence, and explaining parking enforcement actions and departmental procedures.
• Maintain and administer the Bicycle Patrol Program and Field Training Manual for the enforcement team by coordinating required certifications, monitoring employee participation and qualifications, and implementing approved program requirements.
• Conduct operational research by analyzing applicable California Vehicle Code provisions, CSU policies, departmental procedures, industry best practices, and operational trends to develop recommendations for improving parking enforcement operations, business processes, equipment, and facilities.
• Coordinate with campus partners and vendors to resolve operational issues, support parking facility improvements, troubleshoot License Plate Recognition (LPR) technology, and monitor issue resolution.
• Support Emergency Operations Center (EOC) activations by coordinating field personnel, communicating operational updates, and implementing management-directed emergency response activities.

Field Operations and Parking Enforcement

• Patrol campus on foot, bicycle, and vehicle to enforce parking regulations, deter criminal activity, identify safety hazards, and issue parking citations in accordance with California Vehicle Code, CSU policies, and university regulations.
• Coordinate traffic and pedestrian control during peak periods, campus events, eme