SSA Cordant Contracts Manager

SSA Cordant Contracts Manager

Are you passionate about being part of a successful team?

Join Our Bently Nevada Services Team!

Partner with the best

Our Bently Nevada Services team performs installations, configurations, commissioning, troubleshooting, and training activities for Bently Nevada hardware and software solutions. We support customers across Oil & Gas, Power Generation, Chemicals, Pulp & Paper, Manufacturing, and other process industries by helping protect and monitor critical assets.

As an SSA Cordant Contracts Manager, you will play a key role in driving customer satisfaction and operational excellence through the successful execution of long-term subscription-based service agreements. You will oversee contract performance, manage customer relationships, identify growth opportunities, and ensure financial commitments are achieved while delivering exceptional service.

As an SSA Cordant Contracts Manager, you will be responsible for:

• Serving as the primary owner of customer subscription service agreements, ensuring successful execution, customer satisfaction, and achievement of contractual and financial commitments

• Acting as the main point of contact for customers, coordinating with cross-functional teams to ensure seamless contract delivery and issue resolution

• Monitoring compliance with contractual obligations, service level agreements (SLAs), operational requirements, performance metrics, and financial targets

• Partnering with regional Sales and Service teams to identify growth opportunities, expand existing contracts, and develop value-added service solutions

• Leading contract governance activities, including business reviews, performance assessments, risk management, and customer engagement initiatives

• Coordinating safety programs, quarterly site reviews, and team training activities to ensure compliance with Baker Hughes and Bently Nevada Health, Safety, and Environmental (HSE) standards

• Managing a portfolio of subscription-based service agreements across multiple industries, including Oil & Gas, Power Generation, Chemicals, Manufacturing, and Pulp & Paper

• Driving operational excellence through effective scheduling, milestone management, proof-of-delivery documentation, invoicing support, and KPI reporting

• Collaborating with internal stakeholders to optimize contract performance, improve customer outcomes, and support long-term customer retention

• Maintaining accurate contract records, financial forecasts, and performance reports while proactively identifying and mitigating risks

Fuel your passion

To be successful in this role you will:

• Have a Bachelor’s degree from an accredited college or university, or an equivalent combination of education and relevant industry experience

• Have a minimum of 5 years of experience in contract management, project management, customer success, service delivery, or related roles within industrial sectors

• Demonstrate experience managing customer-facing commercial agreements, service contracts, or subscription-based service programs

• Possess strong business acumen with the ability to manage financial commitments, contractual obligations, operational performance, and customer expectations

• Have excellent verbal and written communication skills with the ability to build relationships across customers, leadership teams, and cross-functional organizations

• Demonstrate the ability to prioritize competing demands and manage multiple projects in a fast-paced environment

• Hold a valid driver’s license and be able to obtain and maintain a Transportation Worker Identification Credential (TWIC) card, if required

• Be willing and able to travel up to 30% as needed to customer sites and company locations

Preferred qualifications include:

• Experience managing long-term service agreements, asset performance contracts, or subscription-based service offerings

• Knowledge of industrial reliability, condition monitoring, asset performance management, or rotating equipment technologies

• Familiarity with contract negotiations, commercial risk management, and customer account management

• Experience supporting customers in Oil & Gas, Power Generation, Chemicals, Manufacturing, Mining, Pulp & Paper, or related industrial sectors

• PMP, CCCM, or other relevant industry certifications

• Experience with Bently Nevada products and services

Work in a way that works for you

We recognize that everyone is different and that the way in which peop