Customer Service Analyst - Kraft Heinz Ingredients

Job Description

The Kraft Heinz Company is one of the largest food and beverage companies in the world, with eight $1 billion+ brands and global sales of approximately $25 billion. We’re a globally trusted producer of high-quality, great-tasting, and nutritious foods for over 150 years. While Kraft Heinz is co-headquartered in Chicago and Pittsburgh, our brands are truly global, with products produced and marketed in over 40 countries. These beloved products include condiments and sauces, cheese and dairy, meals, meats, refreshment beverages, coffee, infant and nutrition products, and numerous other grocery products in a portfolio of more than 200 legacy and emerging brands.

We spark joy around mealtime with our iconic brands, including Kraft, Oscar Mayer, Heinz, Philadelphia, Lunchables, Velveeta, Maxwell House, Capri Sun, Ore-Ida, Kool-Aid, Jell-O, Primal Kitchen, and Classico, among others.

No matter the brand, we’re united under one vision: To sustainably grow by delighting more consumers globally. Bringing this vision to life is our team of 39,000+ food lovers, creative thinkers, and high performers worldwide. Together, we help provide meals to those in need through our global partnership with Rise Against Hunger. We also stand committed to responsible, sustainable practices that extend to every facet of our business, our consumers, and our communities. Every day, we’re transforming the food industry with bold thinking and unprecedented results. If you share our passion – and are ready to create the future, build a legacy, and lead as a global citizen – there’s only one thing to do: join our table and let’s make life delicious!

Our Culture of Ownership, Meritocracy & Collaboration

We're not afraid to think differently. Embrace new ideas. Dream big. We empower our people at every level – from entry-level intern to senior leader – to own their work. We share a responsibility to think like Owners – to be mindful of the collective and sustained success of Kraft Heinz – which we apply to every situation, every day. As part of Kraft Heinz, you're supported to grow and achieve. You’re expected to bring your authentic self to work every day, to lead with humility, and drive outstanding performance at every level – and you’ll be rewarded. You’re given opportunities to leave a mark and build a legacy. But you won’t do it alone. You’re supported by passionate teammates along the way, and our collective, collaborative spirit fuels our incredible progress.

Position Summary

The Customer Service Representative - Kraft Heinz Ingredients is…

· Primarily responsible for the total execution of the SAP order to bill process, while ensuring our customers – food manufacturers – receive seamless supply and exceptional service

· Reports into the Customer Service Supervisor – KHI and works alongside two other peers. There is a total of 9 people on the customer service team

· Works with both external customers and internal including Sales, Business Management, Operations, Product Supply, Credit Department, Plants/DC personnel, Transportation, and Finance

Primary Responsibilities

· Manage the complete Order to Bill Process for customer orders from receipt to invoice generation, including order entry and confirmation to ensure accurate and timely pricing, terms and invoicing

· Provide superior Customer Service every day by building solid business relationships with internal and external customers

· Research inventory issues for customer shipments

· Act as a support and resource for Sales, Marketing, Credit, Finance, Master Data, Quality and the customer

· Ensure ongoing adherence to all policies, procedures, and processes so that the results will satisfy any audit review

· Familiarity with Ecommerce/EDI

· Back-up support for co-workers

· Support Annual Sales Priorities

· Ensure customers are ordering appropriate quantities, sourcing from the correct locations, shipping efficiently and maximizing truckload capabilities

Qualifications

· Bachelor’s degree required

· Knowledge of food ingredient and/or food service industry preferred

· Technical proficiencies in SAP, Microsoft Office, Microsoft Windows

· Proven analytical and problem-solving skills

· Customer service experience preferred

· Experienced problem solver with ability to manage and lead the team to push the solution and progress

· Excellent written and verbal communication skills – must be professional, courteous and tactful.

· Excellent skills in organization, time management, and attention to detail

· Spanish language proficiency is a plus

· Passion to challenge the status quo and find new solutions and drive out of the box ideas – loves and embraces change

· Ability to handle multiple tasks and pr