Client Solutions Manager, Performance - Czech (Prague) - Global Business Solutions

Responsibilities

Why TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team intro:
We are looking for a Client Solutions Manager to join our CE Sales team with key focus on growth of ROI- and Performance-driven advertisers with key focus on Czech Republic and Slovakia. CSMs are trusted advocates connecting key performance stakeholders, providing inspiration and insights, driving collaboration that translate into long-term client partnerships and growth. CSMs are responsible for the day-to-day relationships with clients and for ensuring success of advertisers' investments. As trusted partners, CSMs proactively advise our clients of opportunities and solutions to exceed their expectations, securing future investment into performance-driven advertising campaigns.

Responsibilities:
- Manage and grow post-sale client relationships of auction ads offerings by monitoring and analyzing ad campaigns, and proactively take initiative to improve results
- Proficiency in campaign management, setting up and optimization
- Analyze campaign performance data to offer clients data-driven business insights, at the same time, use those insights to improve our advertising offerings
- Closely collaborate with Business Partnerships Manager, establish long-term relationships with key clients and make sure their business needs are taken care of by a cross-functional teams as well
- Drive education on product and company updates and share company's best practices as relevant to clients
- Share market's feedback and support our in-market strategy
- Upsell and cross-sell our products and solutions
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients (incl. online media planners and buyers), in collaboration with the sales team what ultimately drives revenues
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign
- Responsible for improvement of product feature adoption and consistently driving product improvement from market feedback

Qualifications

Minimum qualifications:
- Ecommerce and/or Apps & Services verticals knowledge, its performance drivers, metrics and KPIs
- Hands-on experience running performance campaigns either in specialised performance agency and/or performance-driven client
- Experience in Account management/client service roles in digital marketing and online media
- Managing key accounts in App/Ecommerce/affiliate marketing industries
- Able to analyse data, driving conclusions, delivering recommendations
- Fluency in English and Czech to communicate with clients effectively

Preferred qualifications:
- Media buying / user acquisition experienced focused on performance marketing
- Experience working with Czech key advertisers and media agencies (both across brand and performance / ecommerce verticals) connections to be able to lead successful engagements with online media planners and buyers
- Slovakian advertising market knowledge and connections
- Connections within the start-up community across the above markets
- Excellent communication and presentation skills
- Sales and business development background
- Self-starter, fast learner with strong autonomous skills of work

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.