Client Portfolio Manager - Healthcare

Overview

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

Allied Universal® is hiring a Client Portfolio Manager - Healthcare. The Client Portfolio Manager has oversite of a high-profile Health Security Program. This role is responsible for overseeing the administration, coordination, planning, development, direction, and implementation of the Security Program in accordance with the contractual service delivery model. The Client Portfolio Manager will manage 3 account managers and multiple supervisor that oversee 3 hospitals and multiple high schools.

Salary up to at $102,000 (Based on experience) 

Located in Asheville, NC - This is not a remote position

RESPONSIBILITIES:

• Assure areas of accountability conform to the requirements set forth in the contract, client policy and by accrediting and regulatory agencies; review and act promptly to reports from such agencies
• Build, improving, and maintain the relationships with the client and employees; coordinating needed support services to effectively run the account to meet or exceed financial & operational goals and provide quality customer service
• Monitor, review, and analyze information from materials, events, or the environment, to detect or assess security related problems and report and act on each as appropriate for compliance and response mitigation
• Provide subject matter expertise in the development of client policies related to security and the security program; monitor and report the effectiveness of those policies and procedures
• Provide appropriate guidance to security and facility staff as it relates to the physical security program
• Interface with client executives, physicians, and other members of the client staff as deemed appropriate
• Responsible for maintaining subject matter expertise in applicable security and regulatory related subjects
• Assist and guide client with the Security Plan, annual Hazard Vulnerability Assessment, yearly goal setting and evaluations using SMART Goals, and Workplace Violence regulatory standards
• Actively participate in any state or regulatory agency audits and investigations
• Ensure contract, regulatory, client, and Allied Universal compliance at all assigned locations, and AUS Compliance folders are in place and continually up to date for all security team members at all times
• Identify security issues, opportunities for security enhancements, and recommend solutions to the client’s corporate security team and/or administrative leadership
• Respond to facilities impacted by critical incidents and participate in Hospital Incident Command when established
• Facilitate and provide in-depth client specific training to new on-site Allied Universal Managers; create and deliver annual training programs
• Develop a relationship with local and regional client contacts; work with all levels of the organization to identify, analyze and solve problems, and create opportunities for continuous improvement
• Identify and present industry best practices to all teams at all locations
• Actively participate in client committees (EOC/Safety, WPV, etc.) and industry-specific professional organizations such as IAHSS
• Assist in the preparation and presentation of Quarterly Business Reviews
• Identify client-specific Key Performance Indicators (KPI) and measure Allied Universal’s performance of these measurements to ensure acceptable benchmarks are met at all locations
• Ensure all administrative and operational functions including payroll, billing, accounts receivable, and scheduling are accurate, and any issues are promptly resolved
• Conduct in-depth audits and analysis of operational and financial controls relating to the account management
• Manage and own the accounts receivable process for the customer
• Lead all contract renewal, rebids, and rate increase initiatives
• Create and manage to an annual overhead budget, partner with the customer on their security budget
• Mentor managers within the portfolio to establish professional development and succession plans; develop management team in both technical and professional skills through performance management (coaching, counseling, disciplining, annual formal performance evaluations, recognition, etc.) as appropriate
• Res