Sr. Technical Facility Manager

BGIS is looking for a Sr. Technical Facility Manager to join the team in New York, NY and surrounding areas.

BGIS is a leading provider of integrated real estate management services, including facilities management, project management, energy & sustainability services, strategic workplace consulting, real estate services and capital planning. Its range of solutions, supported by efficient systems, processes, and people, enables it to create and optimize places that work for its clients. The team is dedicated to inspiring better business performance and helping clients focus on their core businesses.

The Senior Technical Facility Manager is responsible for managing service delivery for a portfolio of client building’s safe and efficient operation providing guidance to BGIS team members servicing the client. Key client activities include client relationship management, technical inspections, maintenance planning and supervising repairs. The position manages strategic budgets for current year and future forecasting. Contractors’ quality review ensuring all work is completed to safety, health and environment internal protocols and external regulations. The Senior Technical Facility Manager leads others positively exemplifying BGIS values.

People Leadership 

• Lead at senior level ensuring team member-oriented activities including hiring, engagement and retention, development, performance management, and compensation recommendations are completed in an efficient and timely manner.
• Provide recommendations to continuously to gain greater efficiencies through activities such as implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, and utilize internal technicians wherever possible. 
• Act as the senior level focal point of escalation for issues pertaining to facilities managed when local resolution is delayed or requires support.
• Lead communication with client third party vendors and analyze quality of services provided. 
• Contribute to the completion of other key initiatives as assigned.

Portfolio and Client Relationship Management

• Develop and maintain effective relationships with clients ensuring ongoing satisfaction and performance to established metrics/key performance indicators.
• Proactively communicate with client leadership at each location on service delivery.
• Optimize costs of technical facility focus for continuous improvement of economic operation.
• Ensure uptime objectives of locations are met with continued safe and reliable technical focus on building equipment and systems.
• Supervise creation and implementation of annual facility equipment management plans for a portfolio of locations. 
• Review key performance indicators on maintenance and repair activities and performance of internal technicians and service providers. Ensure work is completed on time, safely, and meets quality requirements. 
• Recommend strategic solutions and implement appropriate technical actions as needed.
• Manage documentation process and verify all relevant information (i.e., annual facility inspections, equipment data, project files, and other key items) is captured within service maintenance databases. 
• Recommend evaluations of capital assets (such as equipment) with relevant stakeholders and make recommendations for maintenance, repair and replacement and inclusion within the capital budget.  
• Stay up to date with industry trends and best practices. 

Service Delivery Management 

• Manage broad delivery of Facility Management services and achieve relevant KPIs (key performance indicators) for the client account. 
• Evaluate portfolio wide preventative and repair maintenance programs to ensure optimal uptime of critical equipment and provide direction on program enhancement, including but not limited to: 
• Brew, Grind, & Espresso Equipment
• Kitchen & Baking Equipment
• Dishwashers
• Review market options and monitor the performance of third-party vendors that are responsible for, but not limited to:
  • General Repair (Handyman) & Projects
  • HVAC & Mechanical Systems
  • Pest Control
  • Cleaning, Porters & other building maintenance activities
• Lead client focused BGIS team to plan, organize, and supervise maintenance activities that align with client requirements.
• Verify technical inspections that are routine or specialized occur at regular intervals along with testing and identification of any potential problems that can be eliminated at an early stage.
• Resolve escalated equipment malfunctions in a timely manner.