Analyst - Financial Operations

Who We are  Oncourse Home Solutions (OHS) is a people-centric, $450M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.7+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.  

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water/gas/electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water/gas/electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.  

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.    Position Summary   

This role has analytical oversight and interpretive economics of the $130M Oncourse claims expense; will need to be comfortable performing independent analyses across multiple data platforms (i.e., Looker, DispatchMe, Salesforce, Excel, etc.) and coordinating business review material (weekly, monthly, quarterly) across multiple groups of stakeholders. 

This Hybrid role is based in our Naperville, IL office.  Our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (generally T-TH in office and M & F remote) is required. 

Responsibilities   

• Reporting on and analyzing claims performance (i.e., job cost, claim cycle time, quality metrics).
• Developing new reporting tools/dashboards/ etc.
• Guiding process documentation and re-designs.
• Re-tracking and managing action items across projects. 

We're Excited if This is You   Experience and Qualifications of the Role    

• Have experience developing reporting on, and/or analyzing large data sets.
• Demonstrated critical thinking to understand, analyze, evaluate, and negotiate in complex situations.
• Demonstrated a sense of urgency, is comfortable managing work/developing work products independently.

Computer Skills Needed to Perform this Job

• Strong Microsoft Office skills (Excel, PowerPoint, Outlook).
• Able to learn and maneuver different software systems and data platforms to perform daily jobs 

Education

Associates degree or commensurate experience required. Bachelor’s degree preferred. 

Benefits

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $68,500 - $99,500 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.   

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.