Bartender/Barista

POSITION OVERVIEW 
Take food and beverage orders from Pantry Guests and Porch Servers, making cocktails, coffee drinks and serving food items prepared by the kitchen.

DUTIES AND RESPONSIBILTIES   

• Greet all guests with fast, friendly, personalized service according to FORBES and Ranch LB standards.
•  Take food and beverage orders for all guests using suggestive selling techniques.
•  Develop relationships with guests by learning their names, favorite drinks & food items and talk to guests.
•  Knowledgeable of food & drinks to answer guest’s questions regarding coffee blends, smoothies, preparation of food and baked good items.
•  Prepare food and drinks for guests, ensure that the proper materials and supplies are on hand, and re-stock as needed.
•  Ensure that minors and intoxicated persons are not served alcoholic beverages.
•  Maintain proper condition and cleanliness of dining areas and servicing equipment.
•  Control guest checks and secure proper payment.
•  Ensure station is kept clean and keep inventory of opening and closing spirits.
•  Perform various side duties as assigned by the Outlet Supervisor and Manager
• Maintain a positive, professional attitude and keep up company morale.

   
NOTE: This description is not intended to be all-inclusive.  Other related duties may be assigned as required in addition to the principal duties outlined above.
  
SUPPORTIVE FUNCTIONS  
In addition, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the requirements of The Ranch Laguna Beach:

•    Regularly cleans the pantry area, floor, coffee machines, counters, takes out trash, etc.
•    Assist in moving any tables and chairs as needed.
•    Inform supervisor of any problems or complaints.
•    Additional duties as necessary and assigned.
•    Inform manager on duty of any operational inconsistencies
 

REQUIREMENTS FOR THE POSITION 

Education and Licensing: 
•    High school or equivalent education required.  Must be of minimum age to pour and serve alcohol.

Skills and Experience:
•    Prior experience as a full-service Barista and Bartender, Front of House customer service experience required.
Grooming
•    All team members must maintain a neat, clean and well-groomed appearance per The Ranch standards.
Competencies:
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that they can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities:
•    Must be able to make all requested coffee and alcoholic drinks.
•    Must be able to speak, read, write and understand the primary language(s) used in the workplace.
•    Must be able to read and write to facilitate the communication process.
•    Requires good communication skills, both verbal and written.
•    Knowledge of appropriate table settings and service ware.
•    Ensure guest comfort and safety throughout service.
•    Must possess basic computer skills.
•    Ability to describe all menu items and methods of preparation and to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
•    Ability to notify management of any inappropriate behavior from the guest such as intoxication.
•    Excellent customer service skills, ability to organize and prioritize work, solve problems and make rational decisions.
•    Must possess basic computational ability

PHYSICAL DEMANDS:
•    Most work tasks are performed indoors and outdoors.  The temperature is moderate and controlled by hotel   environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), po