Overnight Desk Assistant(Student)

American University is a student-centered research institution located in Washington, DC, with highly-ranked schools and colleges, internationally-renowned faculty, and a reputation for creating meaningful change in the world. Learn more about American University.

Department:

Residence Life Training Leadership Programs

Time Type:

Part time

Job Description:

Overnight Desk Assistant

Description:

The Night Desk Assistant (NDA) is a part-time student staff member of Housing & Residence Life and a member of the University’s Office of Campus Life.  The Night Desk Assistant fulfills a vital role in the residence hall system by helping ensure the safety of the halls, assisting residents with concerns, and welcoming guests and visitors. The Night Desk Assistant works exclusively during the hours of 11:00 PM – 7:00 AM.

The NDA is supervised by a Residential Operations Coordinator with the support from the Assistant Director for Residential Operations and Finance and is expected to work closely with other staff members (other DAs, Resident Assistants, Desk Coordinators, Community Directors, Facilities Management Members, and University College Program Associates, etc.) within the building, as well as across campus.

Required Dates: All staff are required to participate/attend the following:

This is a 10-month position from August 2024 through May 2025.

• Spring 2025 Arrival: January 5, 2025 at 9:00 AM

• Spring 2025 Dismissal: May 12, 2025 at 2:00 PM

All Night Desk Assistants must attend and fully participate in staff training January prior to the start of the academic semester.

• Spring Training: January 6-7. 2025

The residential front desks at American University are a 24-hour operation throughout the entire academic year. This position works during the hours of 11:00 PM-7:00 AM only. Night Desk Assistants are expected to work a minimum of 8 hours (maximum 24 hours) per week, including some weekend shifts. Night Desk Assistants are required to work Spring Break. Night Desk Assistants are required to work during Finals and hall closing periods.

• Spring 2025: May 1-12, 2025

Resident Assistants, Desk Assistants (Day), and Desk Coordinators are not eligible to serve as Night Desk Assistants.

*Staff are required to be present and participate in all DA training and residence hall opening and closing dates.

*All dates are subject to change.

Hourly Wage: $18.60/Hour 

Position Type/ Expected Hours:

• Part-time

• 15 hours/week

Minimum Requirements:

• Full-time enrollment as an undergraduate student at American University (minimum 12 credits and a maximum of 17 per semester)

• Cumulative GPA at, or above, 2.50 and term GPA at, or above, 2.50 (GPAs must be maintained from the date of application until the date of separation)

• Must be in good conduct standing with the university.

Position Requirements:

• Turn in completed HR and payroll forms to your supervisor or the Assistant Director for Residential Operations & Finance.

• Be timely and professional in all written and verbal communications with Housing & Residence Life staff and AU community members.

• Compile accurate and timely reports for supervisor as requested (shift logs, digital systems management.).

• Complete and submit bi-weekly online timesheets on time.

• Treat information concerning staff and/or students with the utmost confidentiality.

Community Facilitation and Customer Service

• Support efforts of front desk staff in creating a safe living environment for the residents.

• Answer questions from students, families, faculty, staff, prospective students