Customer Project/ Program Manager II

Company

Cox Communications, Inc.

Job Family Group

Customer Care Group

Job Profile

Customer Project / Program Manager II

Management Level

Individual Contributor

Flexible Work Option

Can work remotely but need to live in the specified city, state, or region

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $64,200.00 - $96,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Responsible for the direction, coordination, execution, control, and completion of project management functions associated with all Large, Complex Fiber Projects, On/Off, Combination Fiber projects, and Complex Type II for designated Carrier Enterprise Cox Business customers. This includes scope of work review, risk assessment & management, project planning, estimating, tracking, reporting and management. Facilitates communication across operational groups and ensures compliance with the defined processes and implementation. This position is within the Carrier ONE Fulfillment Team and could have responsibility for both Wireless Wireline Projects

Primary Responsibilities and Essential Functions:

• The Project Manager will manage Large, Complex Fiber Projects, On/Off, Combination Fiber projects, and Complex Type II for designated Retail, Carrier or Enterprise in support of Cox Business customers.
• Plans sequencing of projects and directs employees, vendors, and third parties to accomplish projects on agreed upon timeframes. Sets and manages customer expectations and proactively identifies and mitigates project risks.
• Manages projects to ensure profitability.
• Prepares cost analysis to maximize return on investment.
• Completes margin analysis on specific projects or unanticipated changes. 
• Services the company’s business operations by negotiating installation, platform, and production solutions on company’s behalf to ensure project serviceability. 
• Regularly exercises discretion and independent judgment to ensure project serviceability. 
• Responsible for key decisions such as vendor selection decisions, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high-profile projects to maximize immediate reoccurring revenue, determines labor required to staff project, etc.
• Provides project management for Cox Business service delivery process.
• Coordinates with Construction to build to new sites. 
• Determines the need for site surveys and conducts as necessary.   
• Determines if coordination is required with other carriers and coordinates as needed. 
• Identifies proper permitting and government approvals required for project and ensures they are obtained. 
• Evaluates the need for vendor work and equipment installation to service location; oversees vendor work and equipment installation to prepare for completion of Large, Complex Commercial Projects. Coordinates the delivery of designated Large, Complex services with customer.
• Conduct on-site post installation review and installation with customer.
• Analyzes communications and requests from clients, support departments, and subcontractors and determine what course of action is necessary.
• Updates appropriate management team and stakeholders on project status.
• Communicates project requirements to other departments.
• Manages long range logistics and planning for multiple customer projects. 
• Obtains feedback at critical milestones and at project completion to ensure that project efforts are meeting customer expectations for time, cost, and results. 
• Coordinates with vendors and POC's for building access and install dates.
• Work closely with functional business divisions, vendors, and customers in defining project priorities, approach, resources requirements and timing of deliverables.
• Manages multiple projects concurrently. 

Minimum Requirements:

• Bachelor’s degree in a related discipline and 2+ years ‘experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6+ years’ experience in a related field.
• Demonstrated ability to multi-task and prioritize effectively.

• Self-directed and self-motivated.
• Strong knowledge of good customer service practices and project management.
• Customer oriented and service minded.<