Senior Commercial Operations Business Partner, DACH

<h3><strong>About Staffbase</strong></h3> <p><span>We inspire people to achieve great things together. Our mission is t</span>o help organizations unlock the power of inspirational communication. <strong>Our award-winning communications channels</strong> - intranet, employee app and email - deliver experiences that drive engagement and inspire hearts and minds.</p> <p><span>We’re headquartered in Chemnitz, Germany, with offices in many locations throughout the world, including New York, London, Berlin and Dresden. Our international team counts more than 750 employees from 45+ nationalities and we have a growing base of 2200+ customers that want to transform their employee experience. We are rapidly scaling, post-Series E ($115 million funding), have strong-growing revenue, and our customers love us. </span></p><p><span>We’re looking for a driven and dynamic Regional Commercial Operations Business Partner to accelerate commercial performance in DACH. This role is central to ensuring our regional go-to-market (GTM) teams are set up to scale effectively, with strong processes, clear accountability, and actionable insights.</span></p> <p><span>As the strategic and tactical operations partner to the General Manager DACH and their Leadership team, you'll drive continuous performance improvement across the entire funnel, from lead generation to closed-won. You'll also contribute to global projects and provide backup support for other regions as needed.  </span></p> <p><span>This is a role for someone who thrives on action, takes ownership, and isn’t afraid to challenge the status quo to make things better, faster, and more efficient.</span></p> <p><span><strong>What you'll be doing </strong></span></p> <p><span><strong>✅ Drive Regional GTM Execution</strong></span></p> <ul> <li><span>Partner with DACH Sales, Marketing, Partner and CS leaders, Finance, Data Analytics and the Enablement team to turn strategy into results by aligning planning, execution, and performance metrics.</span></li> <li><span>Support and drive performance reviews, pipeline health and forecast accuracy, and quota attainment with accountability across all sales layers.</span></li> <li><span>Drive GTM process compliance and tool adoption (CRM, Gong, etc.) across all levels to ensure data integrity and performance consistency. <strong><br/></strong></span></li> </ul> <h4><span><strong>✅ Collaborate Closely with Enablement</strong></span></h4> <ul> <li><span>Align with the Enablement team and Sales Management to identify sales performance gaps and jointly design solutions, whether that’s training, content, process changes, or tools.</span></li> <li><span>Monitor onboarding ramp times, productivity metrics, and enablement effectiveness, using data to drive continuous improvement. </span></li> <li><span>Collaborate with Enablement BPs to ensure feedback loops from the field are incorporated into enablement content and strategies. </span></li> </ul> <h4><span><strong>✅ </strong><strong>Own Regional Operational Excellence</strong></span></h4> <ul> <li><span>Align GTM strategy across the region and provide input to planning models that are owned by FP&amp;A business partners. </span></li> <li><span>Build and manage regional territories plans, quotas, segmentation, capacity models and collaborate with central functions on incentive plans that align with mid- term company goals.  </span></li> <li><span>Collaborate with Data Analytics to provide actionable dashboards and insights to drive better decisions at every level of the funnel.</span></li> <li><span>Provide feedback between GTM leadership and Deal Desk team, allowing central functions to streamline operations, approval flows, and discounting processes to accelerate deal velocity. </span></li> </ul> <h4><span><strong>✅ Contribute Globally</strong></span></h4> <ul> <li><span>Provide regional coverage and support for global operations projects and team members as needed. </span></li> <li><span>Lead or co-lead global initiatives such as modelling and reporting.</span></li> <li><span>Elevate global practices by contributing insights and process improvements from your region.</span></li> </ul> <h3><span><strong>What you need to be successful: </strong></span></h3> <ul> <li><span><strong>Proven Commercial Operations Experience:</strong> A strong track record of success in commercial operations within SaaS or technology environments, with clear contributions to revenue growth and business scalability. Our Sales, Partner, CS and Marketing managers can rely on you for operational clarity and insight to drive sales productivity and performance improvement.</span></li> <li><span><strong>Analytical Mindset &amp; Data Fluency:</strong> You are comfortable working with data to extract insights, identify trends, and influence decision-making. You use data as a strategic tool to drive action and optimize performance across the DACH market, balancing the strategic thinking with tactical execution.</span></li> <li><s