AI & Automation Technical Project Manager, VP (C13)

About Citi:

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments, and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management.

As a bank with a brain and a soul, Citi creates economic value that is systemically responsible and in our clients’ best interests. As a financial institution that touches every region of the world and every sector that shapes your daily life, our Enterprise Operations & Technology teams are charged with a mission that rivals any large tech company. Our technology solutions are the foundations of everything we do from keeping the bank safe, managing global resources, and providing the technical tools our workers need to be successful to designing our digital architecture and ensuring our platforms provide a first-class customer experience. We reimagine client and partner experiences to deliver excellence through secure, reliable, and efficient services.

Our commitment to diversity includes a workforce that represents the clients we serve from all walks of life, backgrounds, and origins. We foster an environment where the best people want to work. We value and demand respect for others, promote individuals based on merit, and ensure opportunities for personal development are widely available to all. Ideal candidates are innovators with well-rounded backgrounds who bring their authentic selves to work and complement our culture of delivering results with pride. If you are a problem solver who seeks passion in your work, come join us. We’ll enable growth and progress together.

The Team:

This position supports Citi's Product & Platform Engineering efforts mainly focusing on areas like intelligent process automation, Generative AI, Machine Learning Models and existing process and technology upgrades that all ensure consistent alignment to Citi's ongoing transformational efforts.

The Role:

The AI & Automation Technical Project Manager should be a highly technical, experienced project orchestrator with strong relationship building and problem solving skills driven by a passion for delivery excellence. Candidates should have experience building relationships and influencing collaborators to facilitate all project deliverables in complex, enterprise environments. This role works to identify, assess, track and mitigate issues and risks at multiple levels. While the product and delivery strategy may be defined, the design is not so the ability to effectively gather all the necessary project requirements, while mitigating setbacks in consistent alignment to project timelines is essential to success for this position.

Responsibilities

• Communicate project status updates and challenges to senior leadership and project stakeholders in a concise, accurate manner with proper documentation as needed
• Utilize project management experience to effectively address project elements with tact like the customer experience, build and delivery processes, and any problems or challenges that arise
• Identify blocking issues and manage their resolution, anticipate bottlenecks and adequately factor in contingencies for unplanned delays
• Provide escalation management to identify, assess, track and mitigate issues/risks at multiple levels as needed
• Work across multiple products, Scrum teams, and/or technologies as needed
• Determine if success metrics are in place and if not, work to define them
• Provide advice and counsel related to the technology or operations of the business where appropriate
• Align dependent organizations while mitigating any challenges or issues that could cause delays
• Work directly with external to Global Digital or external to Citi technology providers and customers
• Understand the needs of the engineers, business and technical operations teams who have to build, maintain, and operate the system for the life of the system
• Recognize complex designs and propose simplified solutions by working with software design engineers, principals, and other project delivery colleagues
• Help customers, business and the engineering teams make trade-off decisions by considering all of the data including business goals, technical platform strategy, customer experience, and maintainability
• Partner with industry vendors that provide technology or user experience design components that support our Dig