Director, Customer Success

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters – patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Director of Customer Success will lead and develop a growing team of customer success professionals supporting large, complex Blues health plan clients. This role is responsible for elevating team performance, mentoring talent, and modeling what “great” looks like in client engagement, problem resolution, and cross‑functional partnership. The Director will balance strategic oversight with hands‑on leadership—stepping in to guide complex escalations while empowering the team to operate independently. They will oversee client relationships, drive retention and satisfaction, navigate a highly matrixed internal environment, and ensure customer success outcomes scale alongside the business. This is a highly visible leadership role focused on people development, executive‑level client engagement, and building a high‑performing customer success organization.

Sponsorship, in any form, is not available for this position.

Location: Remote, US
 

Why you want to work on this team:

• This is a high-profile role that will be a protector of Availity’s revenue streams
• Be part of driving strategy and vision in order to drive success
• Work for a leader that supports collaboration and empowers their team to get the job done
• Passion for leading, developing and mentoring account management team

To be qualified for this position you:

• 10 years’ experience in managing large (1MM member) health payers.
• 3+ years in a people leadership role.
• Possess a deep understanding of the payer landscape of health plans and inter-plan operations.
• BA or BS in any field plus relevant job-related experience, MBA preferred or equivalent business experience with demonstrated results.
• Have led strategy to implementation and have a proven ability to define a clear vision and roadmap that is challenging, but achievable and motivating to our clients and associates.
• Possess strong communication and excellent presentation skills.
• Understand financial acumen to drive profitable growth.
• Ability to build trust and approach problems from a curious, ready-to-learn perspective.
• Proven track record in strong change management with the ability to lead a team effectively through ambiguity.
• Work creatively and analytically in a time-limited, problem-solving environment.
• Demonstrate love for technology and keeping up with the rapid advances.
• Have a High Say / Do ratio.
• Believe in integrity and ethics.

You will set yourself apart with:

• Payer experience within the Blues Plans
• Healthcare Technology experience

You will be:

• Working with account teams to build compelling vision statements, value-driven strategies, and position Availity as a differentiator
• Collaborating with accounts and working closely across the company to infuse the mentality of leaning in, new skill sets, and thought leadership to help solve the customer’s need
• Championing a human-centered, entrepreneurial approach to strategic enterprise transformation within our account teams customers, and partners
• Anticipating the key decisions and change management needed to make progress, craft governance frameworks, and create the organizational alignment and momentum towards a vision
• Maintaining a high-level understanding of platform capabilities to advise and inspire teams and customers
• Continually monitoring and sharing emergent, di